Floor Lead & Brand Coach - Drive Sales & Experience

Abercrombie & Fitch Co.; Johnstown (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Career Advancement Opportunities

Brand Affiliate Opportunity

Training and Development

Global team celebrating you

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead who will act as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver a quality in-store experience. You will help drive store performance on the floor through customer experience and daily sales.

You will open and close routines, operate POS, fulfill OMNI orders, maintain visual displays, analyze reports, manage inventory, and uphold brand culture. Schedule varies, with 12–16 hours weekly and weekend/holiday availability required.

Qualifications

• High School Diploma or GED preferred.
• 1 year of retail experience preferred.
• Retail supervisory / management experience not required; leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.

Skills

Communication skills

Interpersonal skills

Customer focus

Leadership

Adaptability

Detail-oriented

Initiative

Team leadership

Education

High school diploma or GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead who will act as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver a quality in-store experience. You will help drive store performance on the floor through customer experience and daily sales.

You will open and close routines, operate POS, fulfill OMNI orders, maintain visual displays, analyze reports, manage inventory, and uphold brand culture. Schedule varies, with 12–16 hours weekly and weekend/holiday availability required.