Floor Inspector/ Supervisor | Crowne Plaza Dulles | Herndon, VA

PM Hotel Group; Herndon (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

PM Hotel Group is seeking a Floor Inspector in Herndon, VA to ensure our housekeeping team delivers a tidy, welcoming guest room experience. You will lead room attendants, maintain schedules, and uphold standards to create a home-like environment for guests.

Ideal candidates have 1–3 years of related experience, a High School diploma, and strong people skills focused on service excellence. Availability for varying shifts, including nights and weekends, is required.

Qualifications

• At least 1–3 years of related housekeeping experience.
• High School diploma or equivalent.
• Strong people skills and customer service mindset.

Responsibilities

• Serving as team leaders for the entire housekeeping staff including assigning and reviewing work.
• Overseeing staff schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms, and interacting with hotel guests in a polite and positive manner.
• Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards.
• Keeping purchasing costs and labor expenses in check.

Skills

People skills

Customer service

Leadership

Education

High School diploma or equivalent

Job description

What You'll Do:

For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. The Floor Inspector is responsible for making sure the team is transforming each room into a tidy, cozy, haven. You will ensure that room attendants are equipped to deliver the perfect in-room experience for our guests and anticipate needs beyond the checklist.

What You'll Do:

For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. The Floor Inspector is responsible for making sure the team is transforming each room into a tidy, cozy, haven. You will ensure that room attendants are equipped to deliver the perfect in-room experience for our guests and anticipate needs beyond the checklist.

On a daily basis some tasks you will complete are:

• Serving as team leads for the entire housekeeping staff including assigning and reviewing work.


• Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms and interacting with hotel guests in a polite and positive manner.


• Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards.


• Keeping purchasing costs and labor expenses in check.

Where You've Been:

We're looking for someone with at least one to three years of related experience and a High School diploma or equivalent. But most importantly you must be a people person. We will be looking to you to lead by example in an effort to create a positive team culture. If you don't have a passion for customer service, this isn't the job for you.

When You're Here:

This position is far from sedentary. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.