Floor Director

Hermes; Bellevue (WA); On-site; USD 129,000 - 134,000; Full time

Benefits offered by this job

Commission and bonus incentives based

Medical, Dental, Vision

Life Insurance and Disability

Paid time off

Paid Parental leave

401(k) and Roth Retirement plan

Flexible spending accounts

Product discount

EAP resources

Job summary

Hermès Seattle Boutique seeks a Floor Director to lead day-to-day operations, coach the selling team, and uphold exceptional client service in a luxury environment. You will oversee merchandising, stock needs, and bi-annual buy preparations, driving sales and standards across floors.

Role requires 3+ years in store management, leadership of multi-person teams, and strong analytical and presentation skills. Travel to Paris 3–5 weeks annually is expected.

Qualifications

• Minimum 3 years prior Store Management experience, or flagship Assistant Store Manager Experience.
• Experience managing a multi-person team and reporting to executives.
• Bachelor’s degree preferred; strong leadership and coaching abilities.

Responsibilities

• Lead by example with day-to-day supervision, coaching, mentoring, and training of selling team.
• Manage Métier merchandising for floor of responsibility and communicate stock needs bi-weekly.
• Conduct monthly productivity reviews and set goals to improve performance.
• Prepare inventories and cycle counts in collaboration with Operations Director.
• Present business updates at Leadership meetings and drive sales to plan by floor.

Skills

Store management

People leadership

Customer service

Decision making

Education

Bachelor's degree preferred

Tools

Excel

Lotus Notes

Microsoft Office

PowerPoint

Job description

The Team:

The Hermès Seattle Boutique opened in 2009 and focuses on providing extraordinary service to clients as part of the Pacific West Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Floor Director supports the location with consistent team leadership, floor presence, and hands on Métier management with balanced attention to all teams and floors. This position is responsible for achievement of Floor Group Métier Sales volume and Selling Team total goaled volume. Responsible for preparation, participation and attendance at Podium buy bi-annually.

About the Role:

Floor Ambassador – Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service. Consistent floor presence and partner to other departments.

Manage Métier merchandising for floor of responsibility. Identify and address daily stock needs by floor, communicating timely with Managing Director, Operations Management team and Merchant team about opportunities, needs, and issues. Fully responsible for bi-annual attendance and preparation for buy for corresponding areas of responsibility. Ensures visual standards are met.

Team motivator and strategist. Monthly identification of a key Métier focus or a Standard of Service to focus on. Build contests, measurable selling campaigns or the like to bring about incremental improvement in business.

Consistent communication with Managing Director and store management team. Weekly reporting and presenting business updates at Leadership meeting including sales to plan by total group and floor responsibility, team highlights, issues, etc. Able to conduct full analysis of business issues and opportunities effecting decided strategies onto the floors and with the teams.

Coach staff for improved performance. Analyze productivity by Sales Associate and conduct Monthly Individual Productivity meetings coaching and setting goals for increased performance. Detailed client opportunities, selling by Métier performance, standards of service and goals should all be addressed on a monthly basis. Writes and delivers annual performance appraisals. Addresses all performance issues in a timely manner.

Responsible for timely preparation of inventories and cycle counts, including partnering with Operations Director in the reconciliation of discrepancies.

Supervisory Responsibility:

YES

Ability to represent Leadership of entire store in the absence of the Managing Director. Observant of support team, and Guard team productivity and adherence to policy. Ability to gain partnership on store needs and lead these teams although not direct reports.

Budget Responsibility:

YES

P&L responsibility and responsibility for meeting sales and budget plan and adhering to payroll budget. Also responsible for shrinkage and loss prevention company goals.

Decision Making Responsibility:

YES

About You:

Minimum 3 years prior Store Management experience, or flag ship Assistant Store Manager Experience

Previous buying experience relative to Floor responsibility

Individual Management of multi person teams

Prior reporting functions to Executive management and Merchant levels

Bachelor’s Degree preferred

Managing people and projects, a good team leader, and motivational mentor

Creativity within effective business management and growth

Detailed, diligent, thorough, reliable, effective time management skills are KEY to this position

Effective decision-making skills

Proficient at presentations, store meetings, Commercial Director and Executive visits

Working knowledge of Excel, Lotus Notes, Microsoft Office, PowerPoint (preferred)

Comfortable with calculations and formulas

Need to be a critical and creative thinker

Even tempered and ability to continuously multi-task

Managing stress and coaching through conflict when needed

Resolution on store issues by floor, and in total when manager on duty

Experience working with public and independently satisfy client requests

Prioritize tasks and communicate time sensitive information to appropriate parties

Keen eye to product and future trends needed for buying responsibility

Must be extremely professional and able to interact with all levels of management and the public

Knowledge of French language helpful

Travel required, 3-5 weeks annually to Paris

Client Services, Policy interpretation, Recommendation for hiring and promotion, Buying decisions, Merchandising efforts, etc.

Regular in-person work at a Company-designated work location is an essential function of this position

The range for this role is $129,000 - $134,000 annually. Actual rates are determined based on job, location, and individual experience.

Benefits:

Commission and bonus incentives based on sales performance

Medical, Dental, Vision

Life Insurance and Disability

Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)

Paid Parental leave and transition time

401(k) and Roth Retirement plan with company matching and profit sharing

Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance

Product discount and EAP resources

Access to Calm App, Health Advocate, Family Building Support and more!

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [e-mail]. Please do not submit resumes or applications to this email address.