Club Manager

Planet Fitness - Eclipse Fitness Group; Smyrna (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group in Smyrna, GA is seeking a Club Manager to oversee gym operations and deliver a standout Judgement Free member experience while driving financial performance. You will lead a team, coach staff, and ensure smooth daily activity.

Responsibilities include recruiting and developing staff, managing payroll, front desk duties, member relations, safety and maintenance, and coordinating marketing promotions to grow membership.

Qualifications

• Superior customer service skills with fitness industry experience preferred.
• Experience as Assistant Manager or higher in Planet Fitness is a plus.
• Strong leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite) required.
• Hard working, enthusiastic and energetic with problem-solving ability.

Responsibilities

• Oversee gym operations and deliver a premier member experience.
• Recruit, hire, train and develop a high-performing staff.
• Staff scheduling and payroll processing weekly/bi-weekly.
• Front desk duties including member check-ins and tours.
• Ensure safety, cleanliness and maintenance of the facility.
• Coordinate marketing promotions and authorize expenditures.
• Handle HR forms and assist payroll team as needed.

Skills

Customer service

Leadership

Communication

Computer literacy

Work ethic

Problem solving

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  
  • Schedule staff and ensure all shifts are covered.
• • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• • Administration and processing of all weekly/bi-weekly employee payroll.
• • Resolve employee issues or concerns.
• • Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  
  • Ensure safety of employees, members and club property.
• • Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.