Floor Captain

The Belgrove Resort; West Palm Beach (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

The Belgrove Resort in Florida is seeking a Lead Restaurant Server to drive guest experiences and support training for the team. You will greet guests, guide them through the menu, and ensure accurate order taking while maintaining a high-energy service standard.

Ideal candidates bring 2–4 years in food service, strong knowledge of wine and cocktails, and excellent communication. The role emphasizes creating exceptional guest experiences in a fast-paced setting.

Qualifications

• 2–4 years of food service experience.
• Knowledge of wine, beer, cocktails, and spirits.
• Excellent communication skills.
• Engaging and welcoming personality.
• Descriptive and able to sell.

Responsibilities

• Prepare the restaurant pre-shift for the service ahead.
• Greet guests as they arrive or move about the restaurant.
• Guide guests on their culinary journey through descriptive selling of the menu.
• Be accurate in order taking, confirming all special requests.
• Be the master of the menu, understanding details to enhance conversations.
• Serve as Trainer for all new hires.
• Work collaboratively with other restaurant servers and kitchen/bar staff.
• Assist guests with concerns to guide them to a resolution that leaves them happy.
• Finalize the experience through timely and accurate bill presentation.

Skills

Food service experience

Wine & cocktails knowledge

Excellent communication

Guest engagement

Descriptive selling

Pressure handling

Job description

Lead Restaurant Server

We are looking for a highly motivated, customer focused Lead Restaurant Server to join our team! Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. As Lead Server, this individual will also assist with the training and development of the team. This individual will need to be quick on their feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world‑class property!

Your Role

• Prepare the restaurant pre‑shift for the service ahead
• Greet guests as they arrive or move about the restaurant
• Guide guests on their culinary journey through descriptive selling of the menu
• Be accurate in your order taking, confirming all special requests
• Be the master of the menu, understanding the details to enhance the conversation
• Serve as Trainer for all new hires
• Work collaboratively with other restaurant servers and kitchen/bar staff
• Assist guests who have concerns to guide them to a resolution that leaves them happy
• Finalize the experience through timely and accurate bill presentation

What we’re looking for

• Someone with an engaging and welcoming personality
• Someone who is descriptive and can sell
• Someone with 2–4 years of food service experience
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who can work under pressure in a fast‑paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.