Flood Insurance Compliance Specialist

TowneBank; Suffolk (VA); On-site; USD 45,000 - 58,000; Full time

Job summary

TowneBank is seeking a Loan Services Flood Compliance Specialist to assist in protecting and validating flood insurance for bank loans. The role supports daily flood monitoring, insurance approval processes, and reporting, with cross-functional interaction across mortgage teams.

Minimum requirements include strong communication, attention to detail, and knowledge of loan documentation. Prior banking or insurance exposure is preferred.

Qualifications

• High School graduate or equivalent or compensating work experience in a financial institution for 2-3 years.
• Must be efficient, thorough, and work well on your own and with co-workers.
• Must possess a willingness to help others at any time.
• Strong written and oral communication skills are a must when talking or emailing.
• Must be able to work in a fast-paced environment and work well under pressure to meet deadlines.
• Must have some knowledge and experience with loan documentation.
• Computer experience (Word and Excel)

Responsibilities

• Assist with pulling daily flood monitoring expired report.
• Assist in the daily review of the flood insurance approval process.
• Assist with the daily monitoring of the Core Logic Flood Determination Report.
• Assist with flood map changes and submitted by the bank’s vendor from time to time.
• Assist with the weekly Flood Insurance Report for new loans booked and verify information on core system.
• Required to work with insurance companies and provide updates to mortgagee clause, loan number and request updated policies when applicable.
• Send member communication with regards to expired or cancelled policies.
• Assist loan officers and their assistants with questions regarding their members flood insurance policies.
• May assist with internal and external department audits.
• Review all flood insurance mail and update Flood Tracking on core system.
• Assist with the BPI- LCA Flood Review workflow.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Skills

Written and verbal communication

Loan documentation knowledge

Microsoft Word & Excel

Independence / self-motivation

Ability to work in fast-paced env.

Financial institution experience

Willingness to help others

Education

High School graduate or equivalent / 2-3 years financial institution experience

Tools

Baker Hill Advisor

FIS Insight

FIS Image Center

Core Logic

Job description

TowneBank is seeking a Loan Services Flood Compliance Specialist to assist in protecting and validating flood insurance for bank loans. The role supports daily flood monitoring, insurance approval processes, and reporting, with cross-functional interaction across mortgage teams.

Minimum requirements include strong communication, attention to detail, and knowledge of loan documentation. Prior banking or insurance exposure is preferred.