Flood Claims Technical Assistant (Remote/Hybrid)

Selective Insurance; Kansas; Hybrid; USD 45,000 - 62,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Flood Claims Technical Assistant, um das technische Team bei der Bearbeitung von Schadensfällen zu unterstützen. In dieser spannenden Rolle arbeiten Sie eng mit Kunden und Agenten zusammen, um den Anpassungsprozess zu optimieren und sicherzustellen, dass alle gesetzlichen Anforderungen eingehalten werden. Sie nutzen verschiedene Claims Processing Systeme, um die Effizienz zu steigern und die Kundenerfahrung zu verbessern. Diese Position bietet die Flexibilität, remote oder hybrid zu arbeiten, und ist ideal für jemanden, der in einem dynamischen Umfeld wachsen möchte.

Benefits

Wettbewerbsfähiges Gehalt

Incentive-Pläne

Umfassende Gesundheitsleistungen

Rentenpläne mit Unternehmensbeitrag

Aktienkaufprogramme

Studienhilfe

Bezahlte Freizeit

Qualifications

• Exzellente Kommunikations- und Kundenservicefähigkeiten sind erforderlich.
• Erfahrung in der Schadensbearbeitung oder im Call Center ist von Vorteil.

Responsibilities

• Überprüfen und Koordinieren von Korrespondenz im Zusammenhang mit Schadensfällen.
• Verwalten von Ansprüchen und Zahlungen gemäß FEMA-Vorgaben.

Skills

Kommunikationsfähigkeiten

Kundenservicefähigkeiten

Multitasking

Zeitmanagement

Outlook

Microsoft Office

Education

College-Abschluss

Erfahrung im Call Center oder Schadensmanagement

Administrative Unterstützung

Tools

Claims Processing Systems

FEMA PIVOT

Job description

Flood Claims Technical Assistant (Remote/Hybrid)

Join to apply for the Flood Claims Technical Assistant (Remote/Hybrid) role at Selective Insurance

Overview

To assist the technical staff of a claims office in expediting the adjustment of claims. This position involves regular contact with customers, agents, and other claims representatives to support and improve the customer experience. All duties must comply with applicable legal and regulatory requirements. Depending on the candidate and location, this role can be 100% remote or hybrid near our offices in Miami, Scottsdale, or Hartford, CT.

Responsibilities

1. Review and coordinate correspondence from customers, agents, and others related to claims, including notifying the claim adjuster or examiner as needed.
2. Enter new losses into the claims system and send required notices to relevant parties.
3. Process payments and manual checks in compliance with FEMA and company regulations.
4. Manage correspondence, mail, forms, and follow up on open items in the flood system.
5. Maintain claim records, reports, and prepare files for audits.
6. Handle check issuance processes and claims payment issues.
7. Manage vendor licenses and assign third-party vendors, making expense payments under FEMA’s NFIP guidelines.
8. Utilize multiple claims processing systems, including Selective’s flood system and FEMA PIVOT.
9. Assist with vendor compliance and management tasks as needed.

Qualifications

• Excellent communication and customer service skills
• Proven multitasking and time management abilities
• Proficiency in Outlook and Microsoft Office

Education and Experience

• College degree preferred
• Experience in call centers or insurance claims (1-3 years) is a plus
• Administrative support experience (1-2 years) preferred

Total Rewards

Competitive salary, incentive plans, comprehensive health benefits, retirement plans with company match, stock purchase programs, tuition assistance, and paid time off. Salary range is $45,000 - $62,000 annually, based on location, experience, and qualifications.

Additional Information

Selective is an Equal Employment Opportunity employer committed to diversity, equity, and inclusion. We value unique perspectives and foster a welcoming culture.