Floating Universal Teller — Customer Growth & Service

ADP, Inc.; Fall River (MA); On-site; USD 27,000 - 41,000; Full time

Job summary

Mechanics Cooperative Bank seeks a Floating Universal Teller in Fall River, MA. The role requires handling daily transactions across locations, offering referrals, and maintaining regulatory compliance while supporting branch growth. Ability to work opening/closing shifts and Saturdays is essential.

The position emphasizes excellent customer service, accurate transaction processing, and cross-location flexibility. A valid driver's license and ability to travel to various branches are required.

Qualifications

• Thorough knowledge of teller operations and bank products.
• Strong cash handling and math skills.
• Ability to build and deepen customer relationships by offering appropriate products and services.
• Solid understanding of banking regulations and compliance requirements.
• Good problem-solving, decision-making, and communication abilities.

Responsibilities

• Maintain teller cash drawer and balance at shift end per bank guidelines.
• Greet customers and provide friendly, high-quality service.
• Refer large withdrawals and account closures to supervisory staff for retention.
• Process all teller transactions accurately and efficiently.
• Participate in and support branch growth by developing customer relationships.
• Address customer concerns and escalate to supervisor when needed.
• Adhere to bank policies, procedures, and regulatory requirements.
• Promote bank products and services to customers and business partners.
• Assist other branch locations as needed.

Skills

Teller operations

Cash counting

Customer relationships

Regulatory knowledge

Problem solving

Computer skills

Communication skills

Security procedures

Teamwork

Lifting ability

Job description

Mechanics Cooperative Bank seeks a Floating Universal Teller in Fall River, MA. The role requires handling daily transactions across locations, offering referrals, and maintaining regulatory compliance while supporting branch growth. Ability to work opening/closing shifts and Saturdays is essential.

The position emphasizes excellent customer service, accurate transaction processing, and cross-location flexibility. A valid driver's license and ability to travel to various branches are required.