Floating Universal Teller

Mechanics Cooperative Bank; Fall River (MA); On-site; USD 55,790,000 - 85,418,000; Full time

Job summary

Mechanics Cooperative Bank in Fall River, MA is looking for a Floating Universal Teller to support multiple locations. This full-time role requires opening, closing and Saturday shifts and a strong commitment to customer service and accurate cash handling.

The candidate will greet customers, process transactions, identify cross-sell opportunities, and help deepen customer relationships while adhering to bank policies and regulatory requirements.

Qualifications

• Thorough knowledge of teller operations.
• Cash counting abilities.
• Ability to develop and deepen customer relationships.
• Strong compliance and Federal Regulation knowledge.
• Must have a valid driver's license and vehicle registration.
• Excellent communication and interpersonal skills.
• Ability to lift up to twenty pounds.

Responsibilities

• Maintain a teller cash drawer and balance at the end of each shift within bank guidelines.
• Greet customers and provide a friendly, courteous service environment.
• Refer large withdrawals and account closures to supervisory staff.
• Process all teller transactions accurately and efficiently.
• Support branch growth by developing and deepening customer relationships.
• Address customer concerns and escalate to a supervisor when needed.
• Present features and benefits of bank products and services.
• Assist other branch locations as needed.

Skills

Customer service

Cross-sell

Communication

Problem solving

Teamwork

Math skills

Regulatory knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Floating Universal Teller

Full-time Regular Fall River Branch, Fall River, MA, US

3 days ago Requisition ID: 1199

Salary Range: $19.47 To $29.81 Hourly

Position: Floating Universal Teller

Location: Fall River, MA

Status: Full Time

Summary:

Provide excellent customer service to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Mechanics Cooperative Bank’s policies. Responsible for identifying cross-sell opportunities and making appropriate referrals. This position requires opening, closing and Saturday shifts as well as helping at our various locations.

Key Duties & Responsibilities:

• Maintain a teller cash drawer and balance at the end of each shift within bank guidelines.
• Greet customers and establish a quality service environment by maintaining a friendly and courteous environment.
• Refer large withdrawals and account closures to supervisory staff for retention efforts.
• Process all teller transactions accurately and efficiently.
• Required to participate in and support the branch’s growth, by developing and deepening customer relationships.
• Take ownership and address customer’s concern for resolution and upscale to a supervisor when needed.
• Adhere to Mechanics Cooperative Bank’s standard for excellent customer service.
• Ability to present features and benefits of all Bank’s products and services, including Bank business partners to customers.
• Responsible for adhering to all applicable Bank policies, procedures, law, and regulations.
• Required to assist other branch locations, as needed.
• Must have a valid driver’s license, vehicle registration and automobile personal liability insurance.
• Must wear a name tag which displays first and last name.
• Must have possession of a mobile phone required to perform multifactor authentication on system applications and as a method of contact.
• Perform additional duties as required.

Knowledge, Skills & Abilities:

• Thorough knowledge of teller operations.
• Cash counting abilities.
• Thorough knowledge of Mechanics Cooperative Bank's products and services, including Bank business partners.
• Ability to develop and deepen customer relationships by recommending appropriate products and services to customers.
• Strong Compliance and Federal Regulation knowledge.
• Good problem-solving and decision-making abilities.
• Knowledge of basic computer functions and strong math skills.
• Good oral and written communication skills.
• Ability to cultivate a strong working environment by embracing team empowerment.
• Must be able to lift twenty pounds.
• Retail/sales experience or equivalent work experience preferred.