Floating Relationship Banker I

Fidelity Bank; Southern Pines (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Fidelity Bank in Southern Pines, NC seeks a Floating Relationship Banker I to perform teller transactions and cash vault duties while delivering exceptional customer service and following bank policies. You will work with the branch team to meet goals, identify customer needs, and promote bank products; requires strong math, relationships, and accuracy; training completed.

The role requires a high school diploma or GED and at least one year of cash handling and service experience, with

Qualifications

• High school diploma or GED with one year of cash handling and customer service experience or an equivalent combination of education and experience.
• Must pass background check.
• Must complete teller training classes.

Responsibilities

• 40%: Handling customer transactions and balancing cash drawers and vault; reconcile discrepancies.
• 15%: Identifying customer needs and offering appropriate products and services.
• 10%: Assisting with internal controls and daily report follow-up and night depository deposits.
• 10%: Providing a superior level of customer service consistent with the Bank's standards.
• 10%: Mitigating losses through accuracy and adherence to policies and procedures.
• 5%: Achieving individual and team financial, production and relationship goals.

Skills

Relationship skills

Math skills

Attention to detail

Communication

Customer service

Sales skills

Education

High school diploma or GED

Equivalent education/experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Floating Relationship Banker I

Regular Full-Time Southern Pines, NC, US

2 days ago Requisition ID: 2708

SUMMARY:

The Floating Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing exceptional customer service while following Bank policies and procedures, maintaining essential controls and mitigating risk. The incumbent is responsible for helping customers achieve their financial goals through the sales and servicing of bank products and services. The incumbent works with the branch team to achieve their team scorecard goals and is responsible for achieving their own individual scorecard goals.

PRINCIPAL ACCOUNTABILITIES:

Time: Description:

40% Responsible for handling customer transactions and helping with account related inquiries. Responsible for accurately maintaining and balancing cash drawers and vault as well as reconciling any discrepancies.

15% Responsible for identifying the needs of new and existing customers and offering appropriate products and services.

10% Responsible for assisting with internal controls and daily report follow-up as well as handling night depository deposits and other operational duties as assigned.

10% Responsible for consistently demonstrating the Bank's Right by You quality standards by providing a superior level of customer service.

10% Mitigate losses through work accuracy and adherence with Bank policies and procedures, internal controls and regulatory guidelines more fully described within the Bank Operations and Procedures Manual.

10% Responsible for achieving individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned.

5% Other duties as assigned.

BASIC QUALIFICATIONS:

High school diploma or GED with one year of cash handling and customer service experience or an equivalent combination of education and experience.

ADDITIONAL QUALIFICATIONS:

• Strong relationship skills.
• Basic math and computer skills.
• High level of accountability, efficiency, and accuracy.
• Exceptional time management, communication, and customer service skills.
• Must maintain a friendly, courteous, and professional demeanor.
• Must complete teller training classes.
• Ability to pass a background check.

PREFERRED QUALIFICATIONS:

Strong sales skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Affirmative Action/Equal Opportunity Employer