Floating Store Manager

La-Z-Boy Incorporated; Harrisburg (Dauphin County); On-site; USD 60,000 - 95,000; Full time

Job summary

A leading company seeks a Floating Store Manager to lead a dynamic team, achieve sales goals, and ensure exceptional customer experiences. This role involves managing operations, nurturing a positive workplace culture, and driving revenue growth while upholding the company's brand standards.

Benefits

Health Insurance

401(k)

Paid Holidays

Vacation

Sick Leave

Qualifications

• 3-5 years in a business unit with a sales retail emphasis.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Lead and supervise the entire employee life cycle.
• Achieve or surpass store and annual operating benchmarks.
• Model and teach product knowledge.

Skills

Interpersonal Communication

Analytical Skills

Team Management

Customer Service

Education

Bachelor’s Degree

Tools

Microsoft Office 365

Job description

Join to apply for the Floating Store Manager role at La-Z-Boy Incorporated.

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry-leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

Job Summary

A dynamic leader who will reflect the company’s ethos around people, processes, operations, and brand advocacy. This leader is responsible for personal sales, store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. This position plays a crucial role in ensuring the store's success and contributing to overall company growth, held to the highest standards of ethics, integrity, and professionalism.

Total Compensation Range: $60,000 - $95,000 per year (inclusive of base, commission, and bonus).

Job Description

KEY RESPONSIBILITIES (other duties as assigned):

People

• Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Lead and supervise the entire employee life cycle, including recruitment, training, development, and succession planning by cultivating and maintaining a top-performing team.
• Enhance employee engagement and nurture a positive workplace culture and build effective teams.
• Communicate effectively.

Process

• Achieve or surpass store and annual operating benchmarks.
• Evaluate team performance, objectives, and behaviors to determine effectiveness.
• Model the highest standards for surpassing customer expectations. Learn, model, and teach established sales and design processes.
• Sustain store profitability by maintaining profit and loss statements, financial metrics, and margins.

Brand Advocacy

• Model and teach product knowledge.
• Champion the company’s brand strategy and first-in-class customer experience.
• Align merchandising, pricing, and product flow to company standards.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.

Operations

• Leverage store visit forms.
• Host regular weekly, monthly, and quarterly meetings with staff.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Adhere to legal and efficient accounting procedures.
• Plan and execute sales promotions and events along with projects as needed for market and company improvement.

Scope & Impact

This position significantly influences store financial health, team morale and development, operational efficiency, and customer experience and reputation. Responsible for store revenue up to $5 million per year and leading up to 15 direct reports.

Minimum Requirements

• Education: Bachelor’s degree or equivalent experience.
• Experience: 3-5 years in a business unit with a sales retail emphasis.
• Skills: Proficient in Microsoft Office 365, financial understanding, interpersonal communication, analytical skills, goal orientation, team management, and customer service.
• Other: Ability to work flexible hours including evenings, weekends, and holidays.

Preferred Requirements

• Experience managing in retail with a focus on sales.
• Thorough understanding of profit and loss.
• Strong business acumen.
• Advanced interpersonal and communication skills, with experience in building effective relationships.

Supervisory Responsibilities

Up to 15 direct reports.

Physical Demands/Work Environment

• Ability to lift/carry up to 50 pounds.
• Stand for long periods.
• Repetitive hand motions, hearing, listening.
• Sit, walk, bend, and stoop as needed.
• Subject to indoor environmental conditions.
• Ability to pass background and drug screening.

Other Duties

This job description is not exhaustive; duties may change at any time.

Compensation & Benefits

Total Range: $60,000 - $95,000/year, including base, commission, and bonus. Details on pay practices are provided to foster understanding and confidence.

Weekly hours: 40. Benefits include health insurance, 401(k), paid holidays, vacation, and sick leave. More info available via Benefits Guide.

Equal Opportunity Statement

La-Z-Boy is an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are available upon request.