Floating Personal Banker Supervisor

First Bank; Summit (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401k Plan

Job summary

First Bank in Summit, NJ seeks a Floating Personal Banker Supervisor to provide sales and service excellence across branches. You will lead Personal Bankers, travel to different locations, and uphold operational standards while supporting branch management in their absence.

The role requires travel to Summit, Randolph, Denville, and Fairfield, with focus on customer relationships and adherence to compliance. Strong leadership and sales skills are essential.

Qualifications

• High school diploma or GED required.
• 2+ years of related experience in financial services.
• Knowledge of retail products, policies, and procedures.
• Strong customer service and interpersonal abilities.
• Proven ability to sell and refer products to customers.
• Excellent verbal and written communication skills.
• Ability to work Saturdays.

Responsibilities

• Promotes bank products and resolves customer inquiries professionally.
• Meet sales referrals and cross-sell products to meet customer needs.
• Participates in community and networking events for business development.
• Ensure high-quality customer service and adherence to bank standards.
• Supervise and coach Personal Bankers as needed.
• Handle daily branch proofs, ATM and vault activities.
• Perform audits and support opening/closing of branches.
• Oversee overdraft reporting in the absence of management.
• Maintain customer confidence and adhere to policies and procedures.

Skills

Customer service

Interpersonal skills

Sales skills

Communication

Leadership

Problem solving

Time management

Education

High school diploma/GED

Job description

Our goal is to hire and retain talented people with engaging personalities and exceptional work ethics. We believe in recognizing and rewarding employees who consistently perform at a high level.

We offer competitive salaries based upon experience and a comprehensive benefits package upon satisfying eligibility conditions, including health and dental insurance, life insurance, short term and long term disability, and the Bank's 401k Plan.

Position Summary:

The Floating Personal Banker Supervisor provides exceptional sales and service to existing and prospective customers. Assists in creating and fostering a cohesive team and promoting a positive work environment, with periodic travel to different locations. Demonstrate sound judgement and accountability with operational standards. They will provide leadership, conflict resolution, process improvement and communication to the Personal Bankers. In the absence of the Branch Manager or Assistant Branch Manager, will be responsible for overall branch management including but not limited to operations, sales management and productivity.

This position is expected to travel to all branches in the Market, which include, Summit, Randolph, Denville, and Fairfield.

Duties & Responsibilities:

• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services in a positive professional and efficient manner.
• Meet sales referrals and cross-selling goals; knows the features and benefits of all products and services to satisfy the needs of the customers.
• Participates in both internal and external sales activities including community and networking events
• Assures quality of customer service and adherence to bank standards.
• Establishes customer identity according to established guidelines and adheres to all other compliance procedures.
• Assists with supervision, coaching and development of Personal Bankers.
• Handling daily branch proofs, including the ATM and Vault.
• Performing Audits
• Participate in the daily branch opening and closing
• Decision overdraft report in absence of Manager or Assistant Manager.
• Maintain customer confidence and protect the bank by adhering to all policies and procedures.
• Assumes additional responsibilities as required
• Assists with supervision, coaching and development of Personal Bankers.

Qualifications

• High school diploma/GED
• Two or more years of related experience in Financial Services industry
• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Effective selling and referral skills
• Strong verbal and written communication skills
• Ability to work a schedule that includes Saturdays

First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.