Floating Member Services Rep — Banking & Member Care

Harborstone-Credit-Union; Bothell (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401(k) retirement plan

Paid vacation and sick leave

Paid holidays

Professional development

Employee events

Job summary

Harborstone Credit Union in Bothell, WA is seeking a flexible Member Service Representative to deliver friendly service, open and maintain accounts, and assist members in person, by phone, and by email.

This non-exempt role supports multiple branches, handles deposits, withdrawals, loans payments, transfers, and helps members explore digital tools. We offer a comprehensive benefits package and opportunities for professional growth; FLSA NON-EXEMPT.

Qualifications

• High school diploma or equivalent.
• 1+ year in customer service, retail, banking, or financial services.
• Strong communication and problem-solving skills.
• Detail-oriented with accuracy in handling transactions.

Responsibilities

• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self-service options.
• Identify opportunities to recommend solutions that fit members' financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.
• Support branch operations and contribute to overall branch success.

Skills

Customer service

Communication

Problem solving

Attention to detail

Adaptability

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

Financial systems

Job description

Harborstone Credit Union in Bothell, WA is seeking a flexible Member Service Representative to deliver friendly service, open and maintain accounts, and assist members in person, by phone, and by email.

This non-exempt role supports multiple branches, handles deposits, withdrawals, loans payments, transfers, and helps members explore digital tools. We offer a comprehensive benefits package and opportunities for professional growth; FLSA NON-EXEMPT.