Floating Medical Assistant and Patient Services Representative

Balance Health; Salt Lake City (UT); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

HSA with Employer Contribution

FSA

Generous PTO Program

401k with a 3% Match

Employee Assistance Program

Life and AD&D Insurance

Short-Term and Long-Term Disability

Job summary

Balance Health in Utah is seeking a Floating Medical Assistant to support physicians and the care team across primary and specialty clinics. You will greet patients, take vitals, assist during procedures, maintain charts, and ensure smooth patient flow while complying with HIPAA.

The role requires 1+ year MA experience, completed MA program, CPR certification, and the ability to multi-task in a fast-paced outpatient setting. This position offers benefits and growth opportunities.

Qualifications

• 1+ years medical assistant experience.
• High School Diploma or equivalent.
• Current CPR certification.
• Certification from an approved MA program or equivalent training.
• Ability to work unsupervised or with minimal supervision.
• Ability to respond to emergencies and adapt to technology.
• Strong attention to detail and organizational skills.
• Ability to coordinate patient services and explain processes.
• Experience with outpatient practice and EMR input.
• Strong communication and writing skills.

Responsibilities

• Greets patients on the phone and in person.
• Drive between multiple Utah locations as needed.
• Places patients in exam rooms and takes vital signs.
• Assists providers during examinations and procedures.
• Keeps accurate patient files and maintains room stock.
• Maintains HIPAA and a sanitized work environment.
• Coordinates services across practices with strong communication.
• Performs administrative tasks and supports front desk as needed.

Skills

Patient care

Communication

Multitasking

HIPAA compliance

Team collaboration

Attention to detail

Education

High school diploma or equivalent

MA certification

CPR certification

Tools

EMR software

Microsoft Office

Job description

Description

Balance Health is the nation’s premier comprehensive lower-extremity focused Physician Practice. We provide leading podiatrists, orthopedic surgeons, and physical therapists with operational support so they can spend their time focused on growing their business and delivering exceptional patient care.

POSITION SUMMARY

The Floating Medical Assistant works with the Physician and other members of the primary or specialty care team by performing a variety of clinical and administrative patient-related duties. The Medical Assistant also works to fulfill a variety of patient needs and ensures smooth patient flow within the department.

Duties and Responsibilities

• Greets patients on the phone and in person
• Willing to drive between Bountiful, Park City, Salt Lake City, Heber, Sandy, Eagle Mountain, West Jordan
• Places patients in the exam rooms
• Takes vital signs and perform ancillary tests appropriate to skill level
• Assists and sets up for providers during examination, treatment, and procedures
• Keeps accurate patient files
• Applies dressing, bandages, and splints as ordered by provider
• Ensures rooms are stocked with necessary supplies
• Maintains a sanitized and safe working environment
• Maintains HIPAA
• Coordination of services between multiple practices demonstrable by excellent communication skills
• Performs administrative tasks and must be cross trained on front desk responsibilities to provide support as needed

Requirements

Required:

• 1+ years medical assistant experience
• High School Diploma or equivalent
• Current American Heart Association CPR Certification
• Certification from an approved medical assistant program or equivalent combination of training
• Requires critical thinking skills, decisive judgment and the ability to work unsupervised or with minimal supervision
• Ability to respond appropriately to emergencies
• Ability to adapt to advancement and changing technology
• Ability to show attention to detail, accuracy and thoroughness
• Ability to establish and maintain cooperative working relationships with all levels of staff
• Basic typing skills to input various data into Information systems
• Experience in an outpatient practice
• Able to coordinate patient services, assist patients with office, medications and procedure authorizations and explain process to patients
• Ability to use EMR and perform chart abstraction into EMR
• Strong computer skills and use of Microsoft office
• Ability to prioritize work efficiently
• Excellent interpersonal communication skills and writing skills
• Excellent organizational and problem-solving skills
• Must be able to multi-task and be flexible in changing work assignments at short notice, which includes increasing work hours as needed to cover the practice needs
• Ability to work in a fast-paced setting
• Must be able to lift up to 25 pounds at a time.
• or any combination of academic education and professional training and development along with applied work experience that demonstrates the ability to successfully perform the essential functions of the position.

Education and Experience

• Minimum High School Diploma or Equivalent
• Experience in fast paced scheduling or call center
• 1+ years of customer service experience
• Experience working with performance metrics
• Experience with Microsoft Office Products (Word, Excel, PowerPoint)

Benefits of Working with Balance Health

• Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA
• Generous PTO Program
• 401k with a 3% Match
• Employee Assistance Program
• Life and AD&D Insurance
• Short-Term and Long-Term Disability

To find out more, visit https://balancehealth.com/