Floating Leasing Specialist

Shea Properties; San Jose (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401K

Disability insurance

Life insurance

40% discounted apartment

Cell phone allowance

Job summary

Shea Properties seeks a Floating Leasing Specialist to present and lease a community, assist on multiple properties regionally, and provide exceptional customer service. You will help open models, greet prospects, conduct tours, and qualify residents.

The role requires on-site work at various communities, handling leases, data entry in Yardi, and supporting marketing initiatives. Weekend work and travel up to 25% may be needed.

Qualifications

• Effective written and verbal communication.
• Six months sales and/or customer service experience in at least one of the following industries: property management, hospitality, retail, real estate.
• Apartment leasing experience preferred.
• Familiar with Microsoft Office products (Word/Excel/Outlook).
• Yardi preferred.
• Basic math skills.
• Time management and organization skills.
• High School diploma or equivalent required.
• College degree or some college preferred.

Responsibilities

• Participates in lineup every morning.
• Opens and inspects the models and the market “ready” vacants daily to ensure they are presentable in accordance to established standards.Ensures leasing center is open and ready for business on time each day.
• Maintains office presentation in a professional manner.Assists with closing and securing the office and models daily.
• Answers telephone and email leads by responding to leasing inquiries.
• Responds to all Vaultware, PopCard and internet leads on a daily basis.
• Writes and posts a minimum of three Craigslist ads daily and possibly more if directed by Supervisor to do so.
• Must follow Yieldstar pricing procedures as directed by supervisor.
• Greets and presents property to prospective residents through personalized tours.Gathers information regarding needs, and qualification of prospective resident.Conducts follow-up with prospects.
• Leases apartments by actively marketing and promoting the apartment community.
• Responsible for accurately and timely Yardi input for all telephone, email and walk-in traffic. Also responsible for inputting rentals and cancellations.
• Compiles welcome paperwork with lease, associated addendums and forms in compliance with policies and procedures. Establishes move-in appointments for reviewing the lease and lease documents with new residents.
• Upon move-in, completes a thorough walk through of apartment and community amenities with the new residents.
• Gathers competitive market information weekly/monthly through telephone calls, internet research and site visits.
• Prepares routine reports (weekly and quarterly market survey) and shares information with on-site management team. Shops the competition to compare sales technique, pricing strategy and merchandising.
• Works with the team assigned to ensures all information is input into Yardi by the close of each business day.
• Champions their individual Leasing Fundamentals process.
• Assists in maintaining an accurate and current priority wait list and assures all prospects are kept in constant communication with leasing availability.
• Provides customer service per Shea core values and customer care service standards.
• Demonstrates the ability to handle resident concerns and direct them to the ACM and CM when appropriate.
• Performs other duties as assigned.Actual job duties and responsibilities may vary depending on the size of the community.

Skills

Customer service

Sales experience

Apartment leasing

Communication skills

Microsoft Office

Yardi experience

Education

High School diploma or equivalent

College degree preferred

Tools

Yardi

Job description

Shea Properties – Find Awesome.

Description

The Floating Leasing Specialist is responsible for presenting and leasing a community to prospective residents, leasing apartments, providing customer service, renewals, and participating in the marketing of the community. The Floating Leasing Specialist works in conjunction with the property management team that they are assigned to on a daily basis to achieve the leasing goals established for the property as well as the goals of Shea Properties.The Floating Leasing Specialist will be required to assist on various properties in the region as needed. The Floating Leasing Specialist works in conjunction with the property management team to achieve the leasing goals established for the property as well as the goals of Shea Properties. The pay range for this position is $20.00 - $22.00.hour. The Floating Leasing Specialist is also eligible to participate in the Office Sales Bonus, Club Shea Program and the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, dental, vision, 401K, disability, life insurance, 40% discounted apartment (based on availability) and cell phone allowance.

Job Duties

• Participates in lineup every morning.
• Opens and inspects the models and the market “ready” vacants daily to ensure they are presentable in accordance to established standards.Ensures leasing center is open and ready for business on time each day.
• Maintains office presentation in a professional manner.Assists with closing and securing the office and models daily.
• Answers telephone and email leads by responding to leasing inquiries.
• Responds to all Vaultware, PopCard and internet leads on a daily basis.
• Writes and posts a minimum of three Craigslist ads daily and possibly more if directed by Supervisor to do so.
• Must follow Yieldstar pricing procedures as directed by supervisor.
• Greets and presents property to prospective residents through personalized tours.Gathers information regarding needs, and qualification of prospective resident.Conducts follow-up with prospects.
• Leases apartments by actively marketing and promoting the apartment community.
• Responsible for accurately and timely Yardi input for all telephone, email and walk-in traffic. Also responsible for inputting rentals and cancellations.
• Compiles welcome paperwork with lease, associated addendums and forms in compliance with policies and procedures. Establishes move-in appointments for reviewing the lease and lease documents with new residents.
• Upon move-in, completes a thorough walk through of apartment and community amenities with the new residents.
• Gathers competitive market information weekly/monthly through telephone calls, internet research and site visits.
• Prepares routine reports (weekly and quarterly market survey) and shares information with on-site management team. Shops the competition to compare sales technique, pricing strategy and merchandising.
• Works with the team assigned to ensures all information is input into Yardi by the close of each business day.
• Champions their individual Leasing Fundamentals process.
• Assists in maintaining an accurate and current priority wait list and assures all prospects are kept in constant communication with leasing availability.
• Provides customer service per Shea core values and customer care service standards.
• Demonstrates the ability to handle resident concerns and direct them to the ACM and CM when appropriate.
• Performs other duties as assigned.Actual job duties and responsibilities may vary depending on the size of the community.

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

• Effective written and verbal communication
• Six months sales and/or customer service experience in at least one of the following industries:property management, hospitality, retail, real estate.
• Apartment leasing experience preferred
• Familiar with Microsoft Office products (Word/Excel/Outlook)
• Yardi preferred
• Basic math skills
• Time management and organization skills
• High School diploma or equivalent required
• College degree or some college preferred

Work Environment

The Floating Leasing Specialist works on-site at several apartment communities and interfaces with external/internal customers, residents, and vendors on a regular basis.The position work schedule varies depending on the property.Hours are usually scheduled from 8:50 a.m. – 5:50 p.m.The position is required to work weekend days (Sat/Sun).However, the Floating Leasing Specialist should be flexible with availability depending on the needs of the property. Must be able and willing to travel, if needed, 10-25% of the time. Must have reliable transportation to work at different locations based on assignment for the day.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer.May be required to lift and/or move up to 25 pounds.Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V