Leasing Specialist

Shea Properties; Aliso Viejo (CA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Competitive Wages

Monthly Bonus Potential

Annual Discretionary Bonus

Generous Apartment Discount

Mobile Phone Allowance

Medical, Dental, Vision, Life, and Acc

401(k) Retirement Plan - Traditional &

Paid Time Off

Paid Holidays

Shea Wellness Programs – Mental, Phys

Tuition Reimbursement

Job summary

Shea Properties is seeking an Apartment Leasing Specialist to match prospective residents with their ideal home and to nurture community vibes. You will present our vibrant community with professionalism, secure renewals, and create memorable experiences for residents and prospects.

Ideal candidates bring strong communication skills, customer service experience, and a willingness to work weekends. Apartment leasing experience is preferred, and basic math/Office skills are essential to manage

Qualifications

• Must have strong time management and organizational skills.
• Excellent verbal and written communication.
• At least 6 months sales or customer service experience in related industries.
• Apartment leasing experience preferred.
• Basic math and computer skills including Microsoft Office Suite.
• Willing to work weekends and travel as needed.

Responsibilities

• Present and lease the property to prospects with professionalism.
• Provide exceptional customer experience in welcoming environment.
• Promote community through research and marketing.
• Address inquiries from residents and leads daily.
• Personalize tours and gather needs for their home.
• Complete move-in tasks and maintain accurate records.
• Uphold Shea core values and customer care service standards.
• Follow safety and compliance procedures.

Skills

Time management

Communication skills

Sales experience

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Now Hiring: Apartment Leasing Specialist (aka Community Vibes Creator)

At Shea Properties, we do not just rent apartments, we create vibrant communities. As a Leasing Specialist, you will be the face of the experience, matching future residents with their perfect home and shaping the community experience they will enjoy every day. This is not your average sales position, it is about connection, creativity, and growth.

What We Offer - Benefits and Perks:

• Competitive Wages
• Monthly Bonus Potential
• Annual Discretionary Bonus
• Generous Apartment Discount
• Mobile Phone Allowance
• Medical, Dental, Vision, Life, Critical Illness, and Accident Insurance
• 401(k) Retirement Plan - Traditional & Roth
• Paid Time Off
• Paid Holidays
• Shea Wellness Programs – Mental, Physical, Financial
• Tuition Reimbursement

Opportunities to Grow your Career through Coaching, Training & Leadership Development Programs

Shea Apartments

At Shea Apartments we create communities where associates and residents thrive. We are a leading property management company and have a culture of respect for the individual. We believe your career should be more than just a job. That is why we invest in your growth. offering opportunities to learn, lead, and make an impact. Join us and become part of a team that values teamwork, innovation, and excellence within a friendly, inclusive environment.

Responsibilities

- Bring Your Customer Service & Sales Skills

• Present and lease our beautiful community to prospective residents and secure renewals with professionalism and amazing presentation.
• Provide exceptional customer experience by creating a welcoming environment for both residents and prospects.
• Creatively promote the community through comp research and marketing
• Your excellent communication will help you address inquiries from current and future residents while managing daily leads.
• Personalize your approach to tours for prospective residents as you gather intel on their needs and desires for their apartment home.
• Ensure compliance with critical records by conducting thorough move-in appointments and being detail oriented in completing all administrative tasks.
• Continually demonstrate the Shea core values and customer care service standards.
• Follow safety and compliance rules and procedures.

Note: This is not an all-inclusive list of job responsibilities.

Successful Leasing Specialist Qualifications:

• Demonstrated proficiency in time management and organization.
• Strong verbal and written communication skills
• Six months’ sales and/or customer service experience in at least one of the following industries: property management, hospitality, retail, real estate.
• Apartment leasing experience preferred.
• Basic math and computer skills and including Microsoft Office Suite
• Be available and willing to work weekends.
• Able to travel, as required.
• High School diploma or equivalent required

While performing the duties of the Leasing Specialist be prepared to:

• Stand, walk, sit, reach, kneel, crouch or stoop for long periods of time.
• Lift and move up to 25 lbs.

Shea Properties is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.