Floating General Manager

PCRK Group; Phoenix (AZ); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Medical plans

Dental/Vision insurance

Paid time off

401k package

Employee discount

Free monthly massages

Job summary

PCRK Group—Massage Envy in Phoenix, AZ is seeking a General Manager who leads with heart and drives results. You will coach and empower a high-performing team while delivering outstanding client experiences and managing daily operations.

The role emphasizes wellness leadership, staff development, and achievement of key business metrics. Join a people-first culture at the country’s top massage and skincare provider, with opportunities to lead, grow, and influence the future of wellness within a

Qualifications

• A proven leader with 3+ years of management experience (spa, fitness, retail, or hospitality experience a plus).
• Passionate about wellness and creating a positive environment for clients and staff.
• Strong communicator and motivator with the ability to build cohesive teams.
• Skilled at interpreting business metrics and using them to drive decisions.
• Organized, proactive, and capable in a fast-paced setting.

Responsibilities

• Lead by example and champion Massage Envy core values in every interaction.
• Coach and mentor the team, setting them up for success and growth.
• Drive sales, member growth, and service excellence to exceed goals.
• Create an exceptional client experience where guests feel seen and cared for.
• Oversee daily operations including scheduling, staffing, inventory, payroll, and compliance.
• Foster a supportive, high-energy culture where team members feel valued.

Skills

Leadership

Team motivation

Performance metrics

Customer experience

Operations management

Job description

Description

Lead with Heart. Manage with Purpose. Make a Real Impact.

Massage Envy is looking for a driven, people-focused General Manager to lead in our North Phoenix, AZ Region. If you’re passionate about wellness, love developing high-performing teams, and thrive in a results-driven environment, this is the opportunity for you.

At PCRK Group-Massage Envy, we believe wellness isn't just for our clients- it's for our teams too. As General Manager, you’ll have the chance to create a supportive, empowered workplace where people love to work and clients love to visit.

Why PCRK Group- Massage Envy?

• Be a Wellness Leader: Make a meaningful difference in the lives of both your team and your clients every day.
• Drive Your Career Forward: Access leadership training, development resources, and promotion opportunities.
• People-First Culture: Join a team built on empathy, connection, and a shared mission to help others feel their best.
• Industry Leadership: Be part of the #1 massage and skincare provider in the country.

What You’ll Do as General Manager:

• Lead by example, championing Massage Envy’s core values in every interaction.
• Coach and mentor your team, setting them up for success and encouraging continuous growth.
• Drive performance metrics (sales, member growth, service excellence) to exceed business goals.
• Create an exceptional client experience by ensuring every guest feels seen, heard, and cared for.
• Oversee daily operations including scheduling, staffing, inventory, payroll, and compliance.
• Foster a supportive, high-energy culture where team members feel valued and empowered.

Requirements

Who You Are:

• A proven leader with 3+ years of management experience (spa, fitness, retail, or hospitality experience a plus).
• Passionate about wellness and committed to creating a positive environment for both clients and staff.
• A strong communicator and motivator with a knack for building cohesive, productive teams.
• Skilled at interpreting business metrics and using them to drive smart decisions.
• Organized, proactive, and able to thrive in a fast-paced setting.

Benefits:

• Compensation that includes base salary, generous commissions and bonus opportunities
• Excellent Medical Plans
• Dental & Vision Insurance
• Paid Time Off
• Comprehensive 401k package
• Employee discount on products
• Free massage/skincare services monthly

ROP: $58,000 - $60,000 Annually DOE + Bonus Opportunity

Ready to Lead with Purpose?

Join a team where your leadership matters. At PCRK Group- Massage Envy, you’ll do more than manage- you’ll inspire, grow, and shape the future of wellness.

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.