Floating General Manager

PCRK Group; Cleveland (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Base salary + commissions

Medical plans

Dental & Vision Insurance

Paid Time Off

Comprehensive 401k

Employee discount

Free massage/skincare services

Job summary

PCRK Group- Massage Envy in West Cleveland, OH is seeking a Floating General Manager to lead 2–3 locations. If you’re passionate about wellness, develop high-performing teams, and thrive in a results-driven environment, this is for you.

The role serves as a training pathway to a permanent General Manager position overseeing a dedicated location. You’ll coach and mentor staff, drive sales and member growth, and ensure an exceptional client experience.

Qualifications

• 3+ years of management experience (spa, fitness, retail, or hospitality experience a plus).
• Passionate about wellness and creating a positive environment for clients and staff.
• Strong communicator and motivator with ability to build cohesive, productive teams.
• Skilled at interpreting business metrics to drive smart decisions.
• Organized, proactive, and thrive in a fast-paced setting.

Responsibilities

• Support daily operations of 2–3 locations including scheduling, staffing, inventory, payroll, and compliance.
• Lead by example and champion Massage Envy’s core values in every interaction.
• Coach and mentor your team to set them up for success and growth.
• Drive performance metrics (sales, member growth, service excellence) to exceed goals.
• Create an exceptional client experience where guests feel seen, heard, and cared for.
• Foster a supportive, high-energy culture where team members feel valued and empowered.

Job description

Description

Lead with Heart. Manage with Purpose. Make a Real Impact.

Massage Envy is looking for a driven, people-focused Floating General Manager to lead in our West Cleveland, OH Region. If you’re passionate about wellness, love developing high-performing teams, and thrive in a results-driven environment, this is the opportunity for you.

Our Floating General Manager role serves as a development and training pathway to a permanent General Manager position. During this period, we focus on identifying the best fit between each leader’s strengths and the needs of an individual location, with the ultimate goal of transitioning them into a dedicated General Manager role overseeing an assigned location.

Why PCRK Group- Massage Envy?

• Be a Wellness Leader: Make a meaningful difference in the lives of both your team and your clients every day.
• Drive Your Career Forward: Access leadership training, development resources, and promotion opportunities.
• People-First Culture: Join a team built on empathy, connection, and a shared mission to help others feel their best.
• Industry Leadership: Be part of the #1 massage and skincare provider in the country.

What You’ll Do as General Manager:

• Support daily operations of 2 - 3 locations including scheduling, staffing, inventory, payroll, and compliance.
• Lead by example, championing Massage Envy’s core values in every interaction.
• Coach and mentor your team, setting them up for success and encouraging continuous growth.
• Drive performance metrics (sales, member growth, service excellence) to exceed business goals.
• Create an exceptional client experience by ensuring every guest feels seen, heard, and cared for.
• Foster a supportive, high-energy culture where team members feel valued and empowered.

Requirements

Who You Are:

• A proven leader with 3+ years of management experience (spa, fitness, retail, or hospitality experience a plus).
• Passionate about wellness and committed to creating a positive environment for both clients and staff.
• A strong communicator and motivator with a knack for building cohesive, productive teams.
• Skilled at interpreting business metrics and using them to drive smart decisions.
• Organized, proactive, and able to thrive in a fast-paced setting.

Benefits:

• Compensation that includes base salary, generous commissions and bonus opportunities
• Excellent Medical Plans
• Dental & Vision Insurance
• Paid Time Off
• Comprehensive 401k package
• Employee discount on products
• Free massage/skincare services monthly

At PCRK Group- Massage Envy, we believe wellness isn't just for our clients- it's for our teams too. As General Manager, you’ll have the chance to create a supportive, empowered workplace where people love to work and clients love to visit.

ROP: $50,000 - $60,000 Annually DOE

Region: West Cleveland, OH

Ready to Lead with Purpose?

Join a team where your leadership matters. At PCRK Group- Massage Envy, you’ll do more than manage- you’ll inspire, grow, and shape the future of wellness.

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.