Floating General Manager

Massage Envy; Avon (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Excellent Medical Plans

Paid Time Off

Employee discount on products

Free massage/skincare services monthly

Job summary

Massage Envy seeks a driven Floating General Manager to lead in the West Cleveland, OH region (Avon). You will develop high-performing teams, drive sales and client satisfaction, and manage daily operations with a people-first culture.

The role offers base compensation with commissions/bonuses and comprehensive benefits within a dynamic wellness environment.

Qualifications

• 3+ years of management experience in spa/fitness/retail/hospitality.
• Passion for wellness and a positive environment for clients and staff.
• Strong communication and ability to motivate teams.
• Skilled at interpreting business metrics and making data-driven decisions.
• Organized, proactive, thrives in a fast-paced setting.

Responsibilities

• Lead by example, champion Massage Envy’s core values in every interaction.
• Coach and mentor your team for success and growth.
• Drive performance metrics (sales, member growth, service excellence) to exceed goals.
• Create an exceptional client experience where every guest is seen, heard, and cared for.
• Oversee daily operations including scheduling, staffing, inventory, payroll, and compliance.
• Foster a supportive, high-energy culture where team members feel valued.

Skills

Management experience

Communication

Leadership

Metrics interpretation

Team building

Job description

35825 Detroit Road, Ste. 105, Avon, OH 44011 Massage Envy - PCRK

Description

Lead with Heart. Manage with Purpose. Make a Real Impact.

Massage Envy is looking for a driven, people-focused Floating General Manager to lead in our West Cleveland, OH Region. If you’re passionate about wellness, love developing high-performing teams, and thrive in a results-driven environment, this is the opportunity for you.

At PCRK Group- Massage Envy, we believe wellness isn't just for our clients- it's for our teams too. As General Manager, you’ll have the chance to create a supportive, empowered workplace where people love to work and clients love to visit.

Why PCRK Group- Massage Envy?

• Be a Wellness Leader: Make a meaningful difference in the lives of both your team and your clients every day.
• Drive Your Career Forward: Access leadership training, development resources, and promotion opportunities.
• People-First Culture: Join a team built on empathy, connection, and a shared mission to help others feel their best.
• Industry Leadership: Be part of the #1 massage and skincare provider in the country.

What You’ll Do as General Manager:

• Lead by example, championing Massage Envy’s core values in every interaction.
• Coach and mentor your team, setting them up for success and encouraging continuous growth.
• Drive performance metrics (sales, member growth, service excellence) to exceed business goals.
• Create an exceptional client experience by ensuring every guest feels seen, heard, and cared for.
• Oversee daily operations including scheduling, staffing, inventory, payroll, and compliance.
• Foster a supportive, high-energy culture where team members feel valued and empowered.

Requirements

Who You Are:

• A proven leader with 3+ years of management experience (spa, fitness, retail, or hospitality experience a plus).
• Passionate about wellness and committed to creating a positive environment for both clients and staff.
• A strong communicator and motivator with a knack for building cohesive, productive teams.
• Skilled at interpreting business metrics and using them to drive smart decisions.
• Organized, proactive, and able to thrive in a fast-paced setting.
• Compensation that includes base salary, generous commissions and bonus opportunities
• Excellent Medical Plans
• Paid Time Off
• Employee discount on products
• Free massage/skincare services monthly

ROP: $50,000 - $60,000 Annually DOE + Bonus Opportunity

Region: West Cleveland, OH (Avon/Westlake Region)

Ready to Lead with Purpose?

Join a team where your leadership matters. At PCRK Group- Massage Envy, you’ll do more than manage- you’ll inspire, grow, and shape the future of wellness.

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.