Floating Community Manager (Affordable Housing)

Pratum Companies; Arlington (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Two weeks paid vacation

Health benefits

Sick leave and holiday pay

Job summary

Pratum Companies is looking for a Floating Community Manager in Arlington, VA, to oversee management for multiple properties, ensuring compliance and superior customer service. The role requires extensive travel, knowledge of property management software, and operational oversight.

Ideal candidates will have significant experience in affordable housing management and exhibit strong skills in marketing, compliance, and customer interaction. Pratum Companies values diversity and offers competitive compensation including bonuses.

Qualifications

• Four years of experience in Tax-Credit and HUD property management.
• Two years of supervisory experience preferred.
• Conversant with Fair Housing laws and regulations.

Responsibilities

• Provide on-site management for residential multifamily communities.
• Manage outreach, sales, and customer service efforts.
• Prepare financial reports for property management.

Skills

Marketing and leasing experience

Strong customer service skills

Operational compliance knowledge

Ability to work with diverse staff

Education

High school diploma, GED or equivalent

Tools

RealPage OneSite

Yardi software systems

MS Office (Outlook, Word, Excel)

Job description

Floating Community Manager (Affordable Housing)

This position is responsible for providing on‑site management of one or more residential multifamily apartment communities. This role will require travel throughout Pratum's portfolio nationwide. Although the Washington DC Metropolitan area, including Virginia and Maryland are primarily where support is needed, overnight travel to any state for operational coverage is a requirement of the role. Candidate must live within 30 minutes of a major airport in the mid‑Atlantic (e.g., DC, MD, VA). Reliable transportation is a MUST.

Essential Duties and Responsibilities

• Provide on‑site management of one or more residential multifamily apartment communities.
• Manage the day‑to‑day outreach, sales and customer service efforts to meet and exceed performance targets.
• Monitor property and staff to ensure compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs.
• Provide affordable housing and rental services to ensure compliance with certifications, recertifications, leases, etc.
• Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events.
• Prepare reports of all operational financial data for the Regional Property Manager, Property Staff, Accounts and other Corporate Departments as requested.
• Lead staffing, training and development initiatives for the property to ensure the best talent is part of the property team.

Requirements

• Marketing, leasing, and leadership experience.
• Four (4) years of experience working in Tax‑Credit, HUD Project Based Section 8 and Market‑Rate property management.
• Strong operational, compliance and regulatory understanding, including deep HUD Project Based Section 8 programs and Low‑Income Housing Tax Credit (LIHTC) familiarity and knowledge.
• Two (2) years supervisory experience is preferred, with a track record of effectively working with all levels of staff and management.
• Must be knowledgeable of all local, state and federal Fair Housing laws and regulations.
• Superior customer service skills and the ability to deal with difficult people and challenging situations while maintaining a positive and calm demeanor.
• Ability to effectively and accurately communicate and present information verbally and in writing.
• Must be proficient with MS Office suite applications (e.g., Outlook, Word, Excel, Teams, etc.).
• Experience and proficiency with RealPage OneSite is required, and Yardi software systems is preferred.
• Possess proven financial and accounting acumen, with demonstrated ability to read a budget, conduct financial analysis and provide practical narrative and financial reporting.
• CPO, COS and/or BOS certifications preferred.
• HCCP & SHCM or equivalent preferred.

Education

High school diploma, GED or Equivalent. Ability to read and write English fluently, accurately perform intermediate mathematical functions and understand and perform all on‑site resident management software functions.

Professional Experience

A minimum of three years of experience in residential property management as a Community Manager.

Attendance/Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on‑call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associate's home property, or in another state. You must also be able to attend certain resident events that are held after hours.

Computer Skills

Minimum of basic knowledge of computers.

Ability to use Outlook and OneSite/Yardi.

Intermediate knowledge of Microsoft Suites.

Minimum of basic Internet knowledge.

Physical Demands

Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or move/maneuver weights of up to 50lbs independently and 100 lbs. with assistance.

Learning & Development

Maintaining a commitment to ongoing personal development and career growth through career path activities provided through the corporate office and external sources as needed.

Compensation and Benefits

This role is exempt and has an anticipated annual pay range of $55k-75k for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job‑related company and market considerations. This position may be eligible to receive discretionary and/or performance‑based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job‑related factors. This non‑exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full‑time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.