Floating Branch Sales & Service Associate

First Citizens Bank; Mullins (SC); On-site; USD 34,000 - 48,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative to join our Mullins branch. You will process customer transactions, answer questions, and help customers understand bank services, tools, and resources.

You will also support the branch team by identifying sales opportunities and referring them to the appropriate bank partner while delivering friendly, professional service in every interaction.

Qualifications

• Requires High School Diploma or GED and 6 months customer service experience.

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Skills

Communication

Customer Service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative to join our Mullins branch. You will process customer transactions, answer questions, and help customers understand bank services, tools, and resources.

You will also support the branch team by identifying sales opportunities and referring them to the appropriate bank partner while delivering friendly, professional service in every interaction.