Floater, Front Desk

FirstService Residential; Kansas City (MO); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Dental benefits

Vision benefits

401(k) with company match

Job summary

FirstService Residential is seeking a floater/front desk associate in Missouri. The role requires flexibility to work any shift, with duties across front desk operations, safety compliance and guest services. You will support Building Manager teams, respond to emergencies, and uphold service standards.

The position is part-time, non-exempt, with 20–30 hours weekly and benefits options for part-time staff. Must have reliable transportation and strong customer service skills.

Qualifications

• Strong leadership, communication and time management skills.
• Detail oriented with ability to multi-task.
• Knowledge of emergency response and access control procedures and security systems.

Responsibilities

• Assist in vacation, sick time, leave coverage and shift coverage.
• Adhere to company policy at all properties.
• Maintain transportation and communication readiness.
• Wear company-approved attire and follow dress code.

Skills

Leadership

Communication

Time management

Detail oriented

Multi-tasking

Customer service

Computer literacy

Education

High school diploma or GED

Tools

Security & camera monitoring equipment

Job description

Description

Job Overview:

This Job Description/Duties Summary is general in nature and may be changed, added to or reduced from time to time as needed. This position requires adaptability to different situations and the hours may change in the future. Must possess strong leadership, communication and time management skills. Must be detail oriented and have the ability to multi-task. Responsible for quality, consistency and overall customer service presentation to residents and guests. Maintains excellent knowledge of emergency response and access control procedures, electronic security control systems, logs, records and forms of each building in span of control.

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Floater position, must be available to work any shift

• Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage.
• Adheres to company policy in all assigned Properties.
• Needs to have reliable form of transportation and communication.
• While on duty must be in Company approved attire and/or uniform, and follow the Company dress code policy.
• When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must be adhered to at all times. Any safety issues must be brought to the attention of the Property Manager immediately.
• Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately.
• Works according to given schedule from Building Manager/Front Desk Coordinator, with close supervision.
• Responds to emergency situations in a timely and efficient manner within two hours of notification.
• Reports all complaints/issues to Building Manager/Front Desk Coordinator.
• On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays.
• May be assigned other duties and responsibilities as required.

Additional Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills and Qualifications:

• High school diploma or equivalency required.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Strong customer service and interpersonal skills required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and/or ability required.

• Knowledge of customer service principles and practices
• Customer service focused and understands the value of a smile
• Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities.
• Collaborative attitude and team player but also have the ability to work independently
• Exceptional interpersonal and communication skills
• Knowledge of basic computer applications/skills
• Knowledge of basic administrative duties and organization skills
• Ability to multi-task and prioritize duties
• Exceptional communication skills – verbal and written
• Attention to detail and accuracy
• Highly organized and detailed-oriented
• Problem solving skills
• Able to take direction
• Reliable, punctual and discrete

Tools and Equipment Used:

• Computer, keyboard, printer, etc.
• General Front Desk / Office Equipment
• Security and Camera Monitoring Equipment

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Standing or sitting at a desk for extended periods of time
• Working at a computer throughout the day (keyboard and mouse use)
• Communicate, receive and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Walking around the property. Ability to quickly and easily navigate the property as required to meet the job functions.
• Ability to lift up to 30-50 pounds
• Bending down
• Ability to work extended hours, nights, and weekends based on project requirement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer:

Part-time, non-exempt associates working 20-30 hours per week, will be eligible for part-time benefits to include your choice of dental, vision, and more. Part-time associates are not eligible for time off benefits, paid holidays and a 401k with company match.

Travel:

Must possess a valid driver's license and the minimum essential coverage insurance for Missouri and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law.

Compensation:

$21.00 per hour

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.