Front Desk Area Specialist

FirstService Residential; Nashville (TN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision packages

Time off benefits

401k with company match

Travel may be required

Job summary

FirstService Residential in Nashville is seeking a detail-oriented supervisor to uphold quality customer service for residents and guests, with emphasis on safety, access control, and emergency procedures. The role requires strong leadership, reliability, and the ability to adapt to changing hours.

You will cover shifts, comply with dress code, drive to properties, and respond to emergencies within two hours of notification.

Qualifications

• High school diploma or equivalency required.
• Bachelor’s degree from a four (4) year college or University in Hospitality Management preferred.
• Two (2) to three (3) years of supervisory experience preferred.
• Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage.
• Adheres to company policy in all assigned Properties.
• Needs to have a reliable form of transportation and communication.
• Follow the Company dress code policy and display identification badges.
• Maintain and treat work areas in a neat and safe manner; safety procedures must always be adhered to.
• Check fire alarm panel and report troubles in writing to the Property Manager immediately.
• Work according to schedule from Director of Operations/Front Desk Coordinator, with close supervision.
• Respond to emergency situations within two hours of notification.
• Report all complaints/issues to The Director of Operations/Front Desk Coordinator.
• On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator, including weekends/nights/holidays.
• May be assigned other duties and responsibilities as required.

Skills

Leadership

Customer service

Communication

Time management

Multilingual (desirable)

Education

High school diploma or equivalency

Hospitality management degree preferred (Bachelor's)

Tools

MS Excel

MS Word

MS Outlook

Job description

Job Overview

This position requires adaptability to different situations and the hours may change in the future. Must possess strong leadership, communication, and time management skills. Must be detail oriented and can multi-task. Responsible for quality, consistency and overall customer service presentation to residents and guests. Maintains excellent knowledge of emergency response and access control procedures, electronic security control systems, logs, records, and forms of each building in span of control. This Job Description/Duties Summary is general in nature and may be changed, added to or reduced from time to time as needed.

Your Responsibilities

• Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage.
• Adheres to company policy in all assigned Properties.
• Needs to have a reliable form of transportation and communication.
• While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must always be displayed.
• When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must always be adhered to. Any safety issues must be brought to the attention of the Property Manager immediately.
• Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately.
• Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision.
• Responds to emergency situations in a timely and efficient manner within two hours of notification.
• Reports all complaints/issues to The Director of Operations/Front Desk Coordinator.
• On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays.
• May be assigned other duties and responsibilities as required.

Skills And Qualifications

• High school diploma or equivalency required.
• Bachelor’s degree from a four (4) year college or University in Hospitality Management preferred.
• Two (2) to three (3) years of supervisory experience preferred.
• Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Complete all required forms.
• Possess knowledge of multi-building operations
• Ability to work extended hours, nights, and weekends based on project requirements.
• Driving is required.
• Schedule: Varies

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$21 Hourly

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. #INDHR

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