Float Teller - Carolina Region

Park National Bank; Easley (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

Park National Bank in Powdersville, SC is seeking a full-time teller to serve customers, process transactions accurately, and promote Park Promises. Requires a High School Diploma and 0-2 years cash handling or customer service experience. Role involves traveling between Carolina Region branches and working 37.5–40 hours weekly.

You will handle cash, resolve inquiries, and refer customers to experts while complying with procedures and maintaining a high level of service.

Qualifications

• High School Diploma or Equivalent required.
• 0–2 years cash handling, sales or customer service experience preferred.
• Willingness to complete ongoing product and sales training.

Responsibilities

• Serve customers promptly and professionally per Park Promises standards.
• Complete transactions timely and accurately per bank procedures.
• Refer loan and deposit customers to subject matter experts.
• Promote products and services to meet customer needs.
• Adhere to security, compliance and regulatory requirements.
• Support branch operations and travel to Carolina Region branches as needed.
• Maintain knowledge of products, digital tools and sales strategies.

Skills

Interpersonal/Customer Service Skills

Written and Verbal Communication

Follow directions

Adaptable to change

Basic Computer Skills

Organizational Skills/Detail Oriented

Multi-Tasking

Teamwork

Active listening and product referrals

Independent problem solving

Education

High School Diploma or Equivalent

Job description

Responsibilities

• Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
• Complete transaction processing timely, accurately, and in accordance with bank procedures
• Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
• Refer loan and deposit customers or prospects to subject matter experts
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Utilize product knowledge to assist customers and suggest products and services to meet their needs
• Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations
• Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
• Communicate recommendations for improved work flow and service to customers.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Role not eligible for sponsorship*

Competencies

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Able to Multi-Task or Juggle Priorities
• Ability to work as part of a team
• Active listening skills with an ability to proactively identify and recommend products and services
• Ability to work independently and handle basic customer issues

Education - Certifications - Work Experience

High School Diploma or Equivalent required

0-2 years prior cash handling, sales, or customer service experience preferred

Physical Requirements

This position must be able to remain in a stationary standing position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. Must be able to bend and lift up to 25 pounds on a daily basis; raise arms up to 90 degrees; and have dexterity in hands to find count currency.

Schedule

The expectation for this role is to travel between branches in the Carolina Region for coverage as needed. Potential working hours in this region are Monday through Friday 8:30am-5:15pm. The home office for this position will be the Powdersville Office. Expected offices to float to are: Powdersville, Anderson, Easley, Greenville, and Spartanburg. This position is hourly and full-time. A minimum of 37.5 hours is required to maintain eligibility for full-time status. Generally, this position will require 37.5 - 40 hours per week.