Floating Relationship Banker I

Fidelity Bank; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Fidelity Bank is seeking a Floating Relationship Banker I in Greenville, SC to perform teller transactions, help customers with account inquiries, and support branch goals with accuracy and friendly service.

You will balance cash drawers, identify customer needs, promote bank products, and uphold internal controls while delivering exceptional service in a team environment.

Qualifications

• High school diploma or GED with 1 year cash handling and customer service experience.
• Strong relationship skills and ability to identify customer needs.
• Basic math and computer skills are required, with attention to accuracy.
• High level of accountability, efficiency, and accuracy.
• Excellent time management, communication, and customer service.
• Friendly, courteous, and professional demeanor; teller training may be required.
• Ability to pass a background check.

Responsibilities

• 40%: Handle customer transactions and balance cash drawers and vault; reconcile discrepancies.
• 15%: Identify customer needs and offer appropriate products and services.
• 10%: Assist with internal controls, daily report follow-up, night depository deposits, and other duties.
• 10%: Demonstrate Right by You quality standards with superior customer service.
• 10%: Mitigate losses by following policies, controls and regulatory guidelines.
• 10%: Achieve individual and/or team financial, production and relationship goals.
• 5%: Perform other duties as assigned.

Skills

Strong relationship skills

Basic math

Computer skills

Time management

Customer service

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Floating Relationship Banker I

Regular Full-Time Greenville, SC, US

5 days ago Requisition ID: 2716

SUMMARY:

The Floating Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing exceptional customer service while following Bank policies and procedures, maintaining essential controls and mitigating risk. The incumbent is responsible for helping customers achieve their financial goals through the sales and servicing of bank products and services. The incumbent works with the branch team to achieve their team scorecard goals and is responsible for achieving their own individual scorecard goals.

PRINCIPAL ACCOUNTABILITIES:

Time: Description:

40% Responsible for handling customer transactions and helping with account related inquiries. Responsible for accurately maintaining and balancing cash drawers and vault as well as reconciling any discrepancies.

15% Responsible for identifying the needs of new and existing customers and offering appropriate products and services.

10% Responsible for assisting with internal controls and daily report follow-up as well as handling night depository deposits and other operational duties as assigned.

10% Responsible for consistently demonstrating the Bank's Right by You quality standards by providing a superior level of customer service.

10% Mitigate losses through work accuracy and adherence with Bank policies and procedures, internal controls and regulatory guidelines more fully described within the Bank Operations and Procedures Manual.

10% Responsible for achieving individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned.

5% Other duties as assigned.

BASIC QUALIFICATIONS:

High school diploma or GED with one year of cash handling and customer service experience or an equivalent combination of education and experience.

ADDITIONAL QUALIFICATIONS:

• Strong relationship skills.
• Basic math and computer skills.
• High level of accountability, efficiency, and accuracy.
• Exceptional time management, communication, and customer service skills.
• Must maintain a friendly, courteous, and professional demeanor.
• Must complete teller training classes.
• Ability to pass a background check.

PREFERRED QUALIFICATIONS:

Strong sales skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Affirmative Action/Equal Opportunity Employer