Float Teller

National Capital Bank; Washington (District of Columbia); On-site; USD 29,000 - 36,000; Full time

Job summary

National Capital Bank HQ on Capitol Hill is seeking a full-time Float Teller who will float to various branches to support staffing needs. The role focuses on delivering exceptional customer service while processing standard teller transactions.

The position requires a high school diploma (or GED) and prior teller experience; familiarity with BSA/AML and related regulations is expected. The job offers compensation ranges and opportunities for community involvement.

Qualifications

• High school diploma or GED required.
• Prior teller experience: 6 months required, 1 year preferred.
• Knowledge of teller operations and regulatory requirements (BSA/AML, Reg CC, FDIC).
• Customer service oriented, reliable, team player.

Responsibilities

• Process teller transactions accurately (deposits, withdrawals, checks, loan payments).
• Provide excellent customer service and greet customers by name.
• Comply with bank policies and regulatory requirements (BSA/AML/OFAC, CTR).
• Float to all branches to provide staffing coverage as needed.
• Assist with branch operations and community involvement.

Skills

Customer service

Detail oriented

Team player

Problem solving

Education

High school diploma or GED

Tools

Cash handling procedures

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Float Teller

Full-time Regular Washington, DC, US

4 days ago Requisition ID: 1094

Salary Range: $21.00 To $26.00 Hourly

National Capital Bank (NCB) is currently seeking a Full-Time Float Teller based at our Headquarters location on Capitol Hill and tasked to float to other branches for staffing support. This position is integral to the branch team in establishing and growing customer relationships and representing NCB to our customers and community. Our tellers promote NCB’s “customers come first” philosophy by exceeding customers’ expectations and delivering exceptional service.

Key Responsibilities and Duties:

• Float Teller Transactions and Duties:
  • Accurately processes customer transactions which may include but not limited to cashing checks, processing deposits, and withdrawals, change orders, loan payments, night depository deposits, issues cashier’s checks, processes bond redemptions, etc.
  • Manages cash levels throughout the day through buys and sells to main vault. Balances teller drawer daily within established limits and adheres to the teller difference policy.
• Customer Service:
  • Provides an overall excellent customer service experience greeting customers by name and thanking them for their business.
  • Handles routine customer inquiries on account transactions and account maintenance at a CSR level.
  • Completes transactions in a professional and timely manner following policy and procedure guidance.
• Compliance and Policy Adherence:
  • Complies with bank operations and security procedures by participating in dual-control functions.
  • Complies with all laws and regulations including but not limited to BSA/AML/OFAC and CTR rules; identifies and refers suspicious activity, as appropriate and properly maintains confidential customer information.
• Teamwork:
  • Contributes to team environment by being available for shifts and branch coverage based on scheduling, and by performing daily teller line and CSR responsibilities.
  • The role of Float Teller is specifically tasked with providing staffing coverage and support to all NCB branches.
• Community Involvement:
  • Participates in company-sponsored activities and/or company events and volunteers time to a community organization.
• This position will float to all NCB branches to provide operational staffing coverage.

Qualifications and Proficiencies:

• Customer service oriented, self-starter, reliable, a team player, possess a desire to learn and present a positive image for the Bank.
• Ability to put forth a positive, professional image when handling difficult situations.
• Ability to organize priorities and tasks as required by time demands.
• Ability to recognize and analyze, then address problems of a varied nature.
• Strong focus on accuracy.
• Ability to handle working in different branch locations and maintain the operational knowledge to positively contribute to the branch team where the Float Teller is working.

Required Experience:

• Prior Teller experience - 6 months required, 1 year preferred
• General knowledge of Teller and related regulatory requirements (including BSA/AML, Reg CC, FDIC Insurance of accounts, monitoring for fraud & suspicious activities, account ownership, ECOA etc.).

Required Education:

• A high school diploma or a GED equivalent.

Pay Range & Transparency:

$21.00 – $26.00 NCB is committed to providing fair and equitable compensation opportunities to all colleagues. Reflected is the starting base pay range offered for this position. NCB puts career development at the forefront of our colleague experience; therefore, it is not typical for an individual to be hired at or near the top of the range for their role.

National Capital Bank considers several factors when extending an offer of employment, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, achievements, and internal equity. The range listed is just one component of the compensation package offered to candidates. This position may be eligible for bonus compensation.

This position is not eligible for work visa sponsorship from National Capital Bank.

The National Capital Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.