Financial Services Representative Float (Float Unlicensed Personal Banker)

First Citizens Bank; Greensboro (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

First Citizens Bank is seeking a Financial Services Representative to support sales and service across the branch network. The role focuses on opening deposits, consumer lending, and cross-selling banking services while proactively engaging customers to grow relationships.

The position is a float, covering five Greensboro branches, two High Point, and one Archdale location. Travel is frequent; mileage is reimbursed. Strong communication and service mindset required.

Qualifications

• Bachelor's degree or higher required with related experience; alternative combo with HS diploma and 5 years in sales/customer service/lending

Responsibilities

• Sales: achieve individual/team financial, production, and relationship targets; engage with customers, prospects, and referrals.
• Service Standards: build partnerships to deliver value; identify sales/referral opportunities; support bank initiatives.
• Operations and Administration: comply with regulations; complete training; ensure transaction accuracy and efficiency.

Skills

Customer Relations

Consumer Banking

Communication (Written and Verbal)

Build Productive Relationships

Consultative Selling

Education

Bachelor's degree

1 year experience in Sales or Lending

Job description

Overview

A Financial Services Representative (FSR) supports sales and service delivery in the branch. The FSR builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services and lending (including consumer real estate secured); as well as identifying and referring sales opportunities to the appropriate bank partner.

Qualities Of a Successful Candidate

• Sales Outreach: Self-starter that is disciplined enough to manage daily calling activity to achieve required results
• Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Builds trust and confidence with clients
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Influence: Capable of building rapport with different personalities to drive positive results
• Agility: Able to process information and move quickly through problem resolution

This is a float position and will require travel to provide coverage to 5 branches in Greensboro, 2 in High Point, and 1 in Archdale. Mileage will be reimbursed.

Responsibilities & Qualifications

Duties & Responsibilities:

Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills

• Customer Relations
• Consumer Banking
• Communication (Written and Verbal)
• Build Productive Relationships
• Consultative Selling

Qualifications

Minimum Required Education and Experience: Bachelor's Degree and 1 year experience OR High School Diploma or GED/Equivalent and 5 years' experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.

Preferred Area of Experience: Financial services sales, telephone sales

Required Licenses or Certifications: In cases where licensing is required, associates must complete the bank sponsored licensing program within 12 months of entering the role.

License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Mileage will be reimbursed.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.