Float Patient Service Representative

Lumexa Imaging, Inc.; Southlake (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Premium base pay

Monthly bonus opportunities

Medical/Dental/Vision/Life/Pharmacy

401(k) with employer contribution

Paid vacation time

PTO accrual from Day 1

Referral program

Job summary

Touchstone Medical Imaging is seeking a Float Patient Service Representative to support multiple locations including Southlake, Fossil Creek, Keller, and Hurst. This full-time role offers a premium base pay, monthly bonuses, and a comprehensive benefits package in a patient-centered outpatient radiology setting.

The candidate will schedule exams, assist with authorizations, verify insurance, and maintain accurate patient data while delivering exceptional service across busy clinics.

Qualifications

• 1–4 years experience in a medical office setting or hospital preferred.
• Experience with authorizations and insurance verification needed.
• Ability to handle heavy patient volume.
• Strong customer service and computer skills.
• Ability to multitask.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check in/out patients.
• Answer multiple phone lines.
• Provide accurate information to Billing Office.
• Perform insurance verification.
• Ensure accuracy of patient data in system.
• Process requests and file patient records.

Skills

Medical office experience

Customer service

Multitasking

Phone etiquette

Computer skills

EMR/EHR familiarity

Tools

EMR/EHR systems

Insurance verification software

Job description

Touchstone Medical Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Float Patient Service Representative to help support multiple locations including our Southlake, Fossil Creek, Keller, and Hurst locations.

***This is a full-time position, Monday - Friday***

Why Touchstone?

We believe in rewarding dedication and passion! That's why we offer a PREMIUM base pay, COMPETITIVE shift differential, MONTHLY bonus opportunities, and an EXCEPTIONAL benefits program that reflects our commitment to you. You will be part of the Touchstone Medical Imaging mission—dedicated to enhancing radiology to better lives. Our comprehensive benefits package includes:

• Mileage Reimbursement
• Medical / Dental / Vision / Life / Pharmacy Plans
• 401(k) with Employer Contribution
• Paid Short-Term Disability
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

Duties & Responsibilities:

• Schedule Patients for Diagnostic Exams and Procedures
• Assist with Authorization and Verifications
• Checking In / Out Patients
• Answering Multiple Phone Lines
• Provide Accurate and Complete Information to Billing Office
• Insurance Verification
• Ensure Accuracy of Patient Data Entered Into System
• Process Requests and Filing of Patient Records

Requirements:

• 1-4 Years Experience in Medical Office Setting or Hospital is preferred
• Experience in Authorizations and Insurance Verification Needed
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to Multi-Task

Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. With offices in Plano, TX, Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service-oriented outpatient environment.

The Touchstone philosophy is to bring together state of the art equipment, the most qualified radiologists in the community, and superior customer service for the referring physicians, patient, and payors to provide the best in outpatient radiology. We are well known for our uncompromising commitment to patient care provided in a warm, caring atmosphere, and a strong belief that quality diagnostic imaging and excellence in service results in cost effective medical care.

#TMIAPSR