Float Customer Service Supervisor

Bank of Marin; Sacramento (CA); Hybrid; USD 36,000 - 49,000; Full time

Job summary

Bank of Marin in Sacramento, CA is seeking a Float Customer Service Supervisor to lead retail banking staff across the Eastern Region. This full-time role requires delivering proactive service, directing branch teams, and coordinating with the Regional Manager to support operations and sales goals.

You will open new accounts, refer products to bank partners, and travel to various Eastern Region branches as needed.

Qualifications

• 3–5 years banking experience, including 1–2 years in a supervisory role.
• Associate's degree or bachelor's degree; strong organizational skills.
• Proficiency in opening new accounts and cross-selling bank products.

Responsibilities

• Direct and coordinate retail banking staff in the Eastern Region.
• Collaborate with Regional Manager to support operations.
• Open new accounts and refer bank products to partners.
• Provide prompt, courteous customer service.

Skills

Customer service

Supervision

Retail banking

Communication

Education

Associate degree

Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Float Customer Service Supervisor

Full Time Staff Non-Sales Bradshaw, Sacramento, CA, US

21 days ago Requisition ID: 1893

If you are looking to provide top retail banking performance and service excellence in an upbeat positive setting Monday through Friday, we are looking for you!

Bank of Marin, voted by our employees as one of the "Best Places to Work" in the North Bay Business Journal, is looking for an eager, energetic and friendly full-time Float Customer Service Supervisor to work at the bank's Eastern Region branches.

The Customer Service Supervisor must be proficient in providing prompt, courteous, and efficient customer service. The Float Customer Service Supervisor is responsible for the work direction and coordination of the retail banking staff throughout the Eastern Region branches. Work directly with the Regional Manager to provide support in operational areas as needed in the region's branches. Effectively sell and service the Bank’s products, open new accounts and refer products to bank partners.

The Float Customer Service Supervisor requires the ability to work in any of Bank of Marin's Eastern Region branch locations for short or long-term assignments. The bank's Eastern Region consists of the branches throughout Napa County, Amador County, and the Greater Sacramento area. Mileage expense reimbursement per the Bank's Expense Policy.

Professional Experience: 3-5 years previous banking experience, including 1-2 years as a supervisor (or) mastery of all Customer Service Representative functions.

Educational Experience: Associate's degree (A.A.) or bachelor's degree; general supervision experience and sound organizational skills; or equivalent combination of education and experience.

The hiring pay range for this position is $26.16 to $35.31. In addition to the pay range listed, all bank positions are eligible for incentive compensation, which varies based on role. The pay rate for a successful applicant depends on a variety of factors including but not limited to geographic location, work experience, education, and/or skill level.

The Bank of Marin is a growing public company with career advancement opportunities. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, a retirement savings plan with employer matching opportunity, bank paid employee stock ownership plan, tuition reimbursement, employee volunteer program and more. Additional details about total compensation and benefits will be provided during the hiring process.

Bank of Marin is an equal opportunity employer. EOE AA Vet/Disability