Float Customer Service Supervisor

BayCoast Bank; Fall River (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

BayCoast Bank is seeking a Float Customer Service Supervisor to lead branch teams across the East Bay region, including Fall River and nearby towns. This role involves supervising tellers, coaching staff, managing schedules, and delivering exceptional customer service while supporting sales and community initiatives.

The position requires strong leadership, banking knowledge, and a customer-focused mindset, with occasional travel between branches and potential mileage reimbursement.

Qualifications

• Minimum 1 year teller experience.
• Strong leadership skills.
• Customer-focused mindset.
• Knowledge of banking products.
• Strong attention to detail.
• Positive attitude and reliability.

Responsibilities

• Lead & Inspire: Supervise, coach, and develop teller staff.
• Provide ongoing training and feedback.
• Manage staffing schedules.
• Deliver Outstanding Customer Service: Handle customer inquiries and resolve issues.
• Build strong relationships with customers.
• Drive Results & Growth: Identify referral opportunities.
• Support sales initiatives and branch goals.
• Ensure Operational Excellence: Oversee teller operations and cash handling.
• Maintain compliance with policies.
• Be a Team Player: Collaborate across departments.
• Participate in community events.

Skills

Leadership

Customer focus

Attention to detail

Banking products knowledge

Job description

Float Customer Service Supervisor

Location: East Bay Region, needs to be available to Float between our Fall River, Westport, Tiverton, Bristol, Portsmouth, Newport, and Little Compton Branches - May be eligible for Mileage Reimbursement

Bilingual: Spanish/Portuguese a plus but not required

Join Our Team and Lead Exceptional Customer Experiences

Are you a passionate leader who thrives on delivering outstanding service and developing high-performing teams? At BayCoast Bank, we're looking for a Customer Service Supervisor who will bring energy, leadership, and customer focus to our branch team. In this role, you'll be the driving force behind exceptional customer interactions – coaching your team, solving challenges, and helping customers achieve their financial goals. If you enjoy mentoring others, making an impact in your community, and growing your career in banking, we want to hear from you!

What You'll Do

• Lead & Inspire: Supervise, coach, and develop teller staff
• Provide ongoing training and feedback
• Manage staffing schedules
• Deliver Outstanding Customer Service: Handle customer inquiries and resolve issues
• Build strong relationships with customers
• Drive Results & Growth: Identify referral opportunities
• Support sales initiatives and branch goals
• Ensure Operational Excellence: Oversee teller operations and cash handling
• Maintain compliance with policies
• Be a Team Player: Collaborate across departments
• Participate in community events

What You Bring

• Minimum 1 year teller experience
• Strong leadership skills
• Customer-focused mindset
• Knowledge of banking products
• Strong attention to detail
• Positive attitude and reliability

Why Join BayCoast Bank

We believe in making a difference for our customers, community, and employees. Our core values:

• Take pride in what you do
• Believe your work matters
• Care about people
• Maintain a positive attitude

Employee Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Educational assistance
• Tuition assistance
• Defined Benefit Pension Plan
• Employee banking perks
• Career advancement opportunities

Work Environment & Requirements

• Ability to lift up to 50 lbs
• May require evenings or weekends
• Travel between locations may be required