Flight Manager

Taglit-Birthright Israel; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

403(b) retirement plan with employer 5

Remote work opportunities outside in‑f

Paid holidays & personal days

Job summary

Taglit-Birthright Israel in New York is seeking a Flight Manager to oversee operational flight operations across multiple seasons. You will manage airline relationships, oversee timelines, and resolve real-time issues to ensure smooth participant travel.

The role requires 5+ years in operations/logistics, strong problem‑solving, and excellent communication. Hybrid work with in-office days supports collaboration with Finance, IT, and organizers.

Qualifications

• Minimum of 5 years of related experience in operations, logistics, travel management or aviation.
• Experience with airlines, aviation stakeholders, or travel operations preferred.
• Strong project management ability with deadlines and priorities.
• Excellent written and verbal communication with internal and external partners.
• Proficiency in MS Word, Excel, PowerPoint; Salesforce and CRM experience required.

Responsibilities

• Oversee seasonal flight requests from submission to completion.
• Coordinate communications with airlines, travel partners, and internal teams.
• Ensure data integrity and reflect changes in the TAS system.
• Manage real-time operational issues, delays, and disruptions.
• Support system enhancements and process improvements with IT and stakeholders.

Skills

Operations management

Logistics

Problem solving

Communication

Organization

Independent work

Willingness to work evenings/weekends

Education

Five+ years in operations/logistics/travel management

Tools

Microsoft Office Suite

Salesforce

Microsoft CRM

Job description

Location:NewYork,NewYork(Hybrid;4x/weekin-office)

FLSA:Exempt

OVERVIEW: Birthright Israel began in 1999 with a bold idea – offer young Jewish adults a life-changing trip to Israel to build their Jewish identity and, by doing so, transform the Jewish future. Since its founding, Birthright Israel has provided over 950,000 young Jewish adults with a transformational experience in Israel. In a post October 7th world, our work has become even more important.

Birthright Israel North America ("BRINA") serves as the operational and outreach engine of Birthright Israel, leading logistics, marketing, and recruitment efforts across the United States and Canada while ensuring a seamless connection between eligible applicants and trip organizers.

POSITIONSUMMARY:

The Flight Manager, Birthright Israel North America (BRINA), is responsible for the operational management and oversight of organizational flight operations across multiple seasons. This role independently manages complex travel operations, airline relationships, operational processes, system improvements, and real-time issue resolution to ensure successful participant travel experiences. The ideal candidate is a highly organized operations professional with experience managing complex logistics, coordinating with external partners, and overseeing time-sensitive processes.

This position requires strong problem-solving skills, the ability to exercise independent judgment and discretion, manage competing priorities, evaluate operational needs, and make recommendations and decisions that support effective flight operations. The Flight Manager will serve as a key operational partner across BRINA, working closely with airlines, travel agents, organizers, Finance, IT, and internal stakeholders to oversee flight operations, improve processes, resolve complex issues, and ensure a seamless travel experience for participants.

KEYRESPONSIBILITIES:

Flight Request Management & Operations

• Oversee the lifecycle of seasonal flight requests, ensuring appropriate review, prioritization, approvals, and resolution.
• Manage and monitor flight requests from initial submission through completion.
• Coordinate communications, updates, and operational decisions with airlines, travel partners, and internal stakeholders.
• Ensure flight requests are accurately managed and aligned with operational timelines, contractual requirements, and organizational priorities.
• Evaluate, validate, and approve flight change requests, schedule modifications, additions, and other operational adjustments.
• Exercise independent judgment in reviewing operational impacts and determining appropriate next steps.
• Coordinate approvals and updates across internal and external stakeholders.
• Ensure system updates accurately reflect approved flight changes and operational requirements.
• Monitor data integrity, identify discrepancies, and implement solutions as needed.

Airline Coordination & Contractual Management

• Manage ongoing relationships and communication with airline partners regarding flight conditions, approvals, operational requirements, and constraints.
• Review and support approval of flight proposals, including itinerary adjustments, special requests, group extensions, and pricing validations.
• Evaluate operational considerations and collaborate with stakeholders to support effective airline partnerships.
• Maintain strong working relationships with airlines and travel partners to support successful flight operations.

System Management, IT Collaboration & Process Improvement

• Oversee system-related requests, enhancements, testing, and implementation within the TAS system.
• Partner with IT to troubleshoot complex issues, manage escalations, and support system improvements.
• Identify opportunities to improve processes, increase efficiency, and enhance operational workflows.
• Provide recommendations regarding system functionality, process enhancements, and operational improvements.

Real-Time Operations, Airport Issues & Exception Management

• Manage real-time operational issues, including delays, cancellations, alternative flight arrangements, airport incidents, and other travel disruptions.
• Evaluate exceptions and determine appropriate resolutions in coordination with internal and external stakeholders.
• Oversee documentation of operational exceptions, including miscellaneous codes, cost adjustments, and alternative arrangements.
• Support emergency response efforts related to participant travel operations.

Communication & Stakeholder Support

• Serve as a subject matter expert and operational resource for organizers, agents, airlines, and internal departments.
• Address complex inquiries related to flight data, system discrepancies, registration issues, and operational processes.
• Collaborate with Finance, IT, Registration, and other teams to analyze issues, resolve discrepancies, and ensure accurate information flow.
• Provide guidance and recommendations to stakeholders regarding flight operations and related processes.

Operational Governance, Compliance & Documentation

• Oversee operational documentation, reporting requirements, compliance processes, and knowledge resources supporting flight operations.
• Ensure accuracy, consistency, and accessibility of flight-related records and materials.
• Maintain and update the semi-annual Flight Manual and related operational resources.
• Identify opportunities to improve documentation, consistency, and operational practices.
• Perform other duties and responsibilities as assigned that are reasonably related to the position.

QUALIFICATIONS&SKILLS:

• Minimum of 5 years of related experience in operations, logistics, travel management, aviation, or a similar field.
• Previous experience working with airlines, aviation stakeholders, or travel operations strongly preferred.
• Demonstrated ability to independently manage complex projects, priorities, and deadlines while maintaining accuracy and attention to detail.
• Strong problem-solving skills with the ability to evaluate situations, make sound operational decisions, and manage unexpected challenges.
• Excellent organizational skills with strong attention to detail and follow-through. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with Salesforce required; Microsoft CRM experience preferred.
• Excellent written and verbal communication skills with the ability to effectively communicate with internal teams and external partners.
• Strong interpersonal skills and ability to build effective relationships across diverse stakeholder groups.
• Ability to work independently, manage projects, and prioritize competing responsibilities with minimal supervision.
• Willingness to work occasional evenings and weekends as needed to support operational requirements.
• A passion for the mission of Birthright Israel.

Why Join BRI?

At BRI, you’ll be part of a team that is shaping the future of the Jewish people. Your work will directly support the successful delivery of transformative Birthright Israel experiences by ensuring participants can travel safely and seamlessly around the world. We offer generous benefits, including comprehensive medical insurance, vision insurance, and dental insurance. Employees have access to set aside funds for retirement through our 403(b) plan, which includes a 5% employer contribution that vests over the first 5 years of employment. Additional benefits include remote work opportunities outside of the required in-office schedule, generous sick time, annual personal days, as well as a work calendar offering time off for Jewish and secular holidays.

Birthright Israel is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of any protected characteristic in accordance with applicable federal, state, and local laws.