Flight Manager

MSCCN; Mesa (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

CSI Aviation, Inc. is seeking a Flight Manager to oversee daily activities of subcontractors on charter aircraft and to act as the frontline representative for CSI.

You will coordinate with flight tracking officers, the carrier, client, and the Operations Center to manage manifests, itineraries, and changes while ensuring safety and regulatory compliance. The role requires strong knowledge of aviation operations, excellent communication, and the ability to work in a fast-paced environment.

Qualifications

• General knowledge of aviation operations, geography, customer service, and aircraft types
• Min 2+ years of general experience in either: military service, local/state/federal law enforcement

Responsibilities

• Communicate with flight tracking officers regarding mission progress
• Serve as primary point of contact between carrier, client, and Operations Center at the base
• Communicate with the CSI Operations Center regarding manifest or itinerary changes
• Monitor flight operations and report discrepancies, delays, or logistical concerns
• Confirm exchange operations are complete and accurate before notifying flight crew and relevant parties
• Promote and enforce aircraft safety procedures
• Monitor subcontractor performance and report issues affecting operational effectiveness
• Assist with coordinating equipment and services for on-time departures

Skills

Aviation operations knowledge

Customer service

Communication

Aircraft types

Job description

POSITION SUMMARY

The Flight Manager is responsible for the daily oversight of assigned subcontractors aboard charter aircraft and serves as the frontline representative for CSI.

ESSENTIAL TASKS / FUNCTIONS:

• Communicate with flight tracking officers regarding the progress of the mission at each leg of the flight
• Serve as the primary point of contact between the carrier, client, and Operations Center at the assigned base
• Communicate with the CSI Operations Center regarding manifest or itinerary changes
• Monitor flight operations and report discrepancies, delays, or logistical concerns
• Confirm exchange operations are complete and accurate before notifying the flight crew and relevant parties
• Promote and enforce aircraft safety procedures
• Monitor subcontractor performance and report issues affecting operational effectiveness
• Assist with coordinating equipment and services necessary to support on-time departures
• Coordinate aircraft security matters
• Make flight take off and landing notifications and send updated manifest with any changes
• Review manifests and other required documentation for accuracy and compliance
• Maintain clear communication in a dynamic, fast-paced operational environment
• Uphold strict confidentiality, professionalism, and ethical standards
• Report medical emergencies or operational issues involving airport or contract personnel to leadership
• Maintain familiarity with the Aircraft Emergency Evacuation Plan
• Support Temporary Duty Assignments (14–30 days)
• Ensure contractual compliance during flight operations
• Perform other duties as required

JOB REQUIREMENTS

Minimum Requirements:

• General knowledge of aviation operations, geography, customer service, and aircraft types
• Min 2+ years of general experience in either: military service, local/state/federal law enforcement

Background:

• Ability to build and maintain professional relationships with multiple departments and customers
• Ability to work independently and exercise sound judgment

Preferred Qualifications:

• Knowledge of government contracting processes
• Ability to perform effectively in a fast-paced, high-demand environment
• Strong multitasking and prioritization abilities
• Excellent customer service and interpersonal skills
• Detail-oriented with strong organizational and time-management abilities
• Basic knowledge of aviation terminology
• Technical proficiency in contemporary software tools and enterprise applications

Work Environment

This role operates in a fast-paced, high-visibility, high-stress environment where priorities may shift quickly. The position requires the ability to remain focused, assess situations, make sound decisions, manage competing priorities and perform at a high level under pressure while representing the organization in a professional manner.

CSI Aviation, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.