Front Desk / Customer Service Representative - Full Time

iFLY Holdings, LLC; Naperville (IL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary + commissions

Paid time off (PTO) and holidays

401k retirement investments

Wellness coaching

Employee assistance programs

Team member discounts on merchandise

Free flight time for team members and

Ongoing training and development

Job summary

iFLY Holdings, LLC in Naperville, IL is seeking a motivated Customer Service Representative to sell iFLY’s indoor skydiving experiences. This on-site role emphasizes strong selling, communication, and customer service skills, with you as the first point of contact for guests.

The position starts with a guaranteed minimum hourly rate of $18 after 30 days, rising from $17.05 with commissions. Must be 18+, HS diploma, weekend availability, and a friendly, team-oriented attitude.

Qualifications

• Must be 18 years of age or older.
• Weekend availability is required.
• High school diploma or equivalent (required).
• Exceptional sales skills and customer-service skills.
• Confidence in phone and face-to-face communication.

Responsibilities

• Safety – Promote customer safety during their time in the wind tunnel and facility.
• Sales – Actively listen to guests to recommend and sell experiences.
• Service – Maintain a positive and friendly attitude that excites customers about the experience and assist them promptly.
• Service – Resolve product/service issues by clarifying complaints, selecting solutions, expediting corrections, and following through.
• Additional Responsibilities – Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds and reschedule, assist in marketing photography and content capture.

Skills

Sales skills

Customer service

Communication

POS system

Education

High school diploma or equivalent

Tools

POS system

Job description

Job Category: Operations

Requisition Number: FRONT004363

• Posted : August 3, 2026
• Full-Time
• On-site
• Rate : $17.05 USD per hour

Locations

Showing 1 location

Naperville, IL 60563, USA

Description

During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!) After 30 days, your base rate will be $17.05 plus commissions.

Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving. iFLY is a global company with 31 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.

We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers

Safety First
Outrageous Passion
Accountability
Respect

CSR Day-to-Day:

• Safety -Promote customer safety throughout their time in the wind tunnel and facility
• Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
• Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
• Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
• Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.

Ability to:

• Stand for about 8 hours a day while working on a point-of-sale system
• Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

What We are Looking For:

• Must be 18 years of age or older
• Weekend availability is required
• High school diploma or equivalent (required)
• Exceptional sales skills
• Exceptional customer-service skills
• Confidence in phone and face-to-face communication
• Ability to resolve conflicts, to multi-task, and to understand customer needs
• Friendly, upbeat, compassionate, and personable attitude
• Integrity, punctuality, and professional appearance
• Ability to work well within a team maintaining positive relationships
• Basic computer skills

The Good Stuff:

• Competitive Salary and performance bonus opportunities
• Paid time off (PTO) and;
• Company Holidays
• 401k retirement investment
• Private Wellness Coaching
• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
• Team member discount on retail merchandise and flight packages
• Free flight time for team members and family
• Ongoing training and development program

All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.