Flight EMS Dispatch Communications Specialist - Nights

adventhealth; Wesley Chapel (FL); On-site; USD 55,211,000 - 88,169,000; Full time

Benefits offered by this job

Benefits from Day One

401(k) Retirement Plan

Parental leave 4 weeks

Job summary

AdventHealth in Wesley Chapel, FL is seeking a Dispatch Communications Center professional for night shifts to update CAD, coordinate field units, and ensure timely patient transport. The role requires at least 1 year in a medical dispatch or equivalent communications center.

EMT, PARAMEDIC licenses, and a valid driver's license are preferred. The incumbent will train staff, maintain documentation, and collaborate with medical control and facilities to uphold AdventHealth policies and patient

Qualifications

• Proficient verbal and written communication required.
• Proficient in computer database skills required.
• Proficient in real-time documentation in electronic format required.
• Knowledge of AdventHealth policies, procedures and protocols required.
• Advanced computer skills required.
• Uses electronic resources to maintain throughput processes.
• Critical-thinking and problem-solving ability required.
• Ability to function in a fast-paced, stressful environment required.
• Ability to accept constructive feedback regarding performance required.
• Ability to establish and maintain cooperative working relationships required.

Responsibilities

• Updates the status of field units and aircraft, ensuring compliance and timely transport.
• Answers incoming calls, collects information, and enters details into the CAD system.
• Completes the CAD log with patient demographics and time-stamped events.
• Coordinates with Dispatch Supervisor to determine resources for transport.
• Relays patient updates to supervisors, medical control, transport teams, and facilities.
• Manages high-stress phone calls from physicians and hospital staff.
• Uses all systems and equipment proficiently in the communications center.
• Assists in training and mentoring new employees and attends staff meetings.

Skills

Verbal and written communication

Computer database skills

Real-time documentation

Knowledge of AH policies

Advanced computer skills

Electronic resources

Critical thinking

Fast-paced environment

Feedback orientation

Team collaboration

Health Insurance Authorization (HIA)

Medical terminology / coding (P)

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Night (United States of America)

Address:

2600 BRUCE B DOWNS BLVD

City:

WESLEY CHAPEL

State:

Florida

Postal Code:

33544

Job Description:

• Schedule: 6 pm -6:30 am 2on 2 off/3 on 2 off/ 2 on 3 off
• Must have previous Flight Following experience
• CFC (Certified Flight Communicator) Preferred
• 1 year minimum of Medical Dispatch experience

Updates the status of field units and aircraft, ensuring compliance and timely transport. Other duties as assigned. Promptly answers incoming calls, collects pertinent information, and enters required details into the Computer Aided Dispatch (CAD) System. Completes the CAD log with patient demographics and time-stamped events to ensure accurate documentation and adherence to department protocols. Coordinates with Dispatch Supervisor to determine appropriate resources for transport. Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician. Manages high-stress phone calls from physicians and hospital staff. Utilizes all systems and equipment proficiently in the communications center. Assists in training and mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes. Supports EMS Dispatch Communications Center functions and needs. Monitors all radio traffic while listening for pre-alerts to incoming calls, alerting units, and promptly updating the status of units.

Knowledge, Skills, and Abilities:

• Proficient verbal and written communication skills [Required]
• Proficient in computer database skills [Required]
• Proficient in real-time documentation in electronic format [Required]
• Knowledge of AH policies, procedures, and protocols [Required]
• Advanced computer skills [Required]
• Utilizes all electronic foundational resources and tools to efficiently maintain throughput process across AdventHealth and sending/receiving facilities [Required]
• Critical-thinking and problem-solving ability [Required]
• Ability to function in a fast-paced, stressful environment [Required]
• Ability to engage in self-evaluation about performance and professional growth [Required]
• Ability to accept constructive feedback regarding work performance [Required]
• Ability to establish and maintain cooperative working relationships with others contacted during work [Required]
• Understanding of Health Insurance Authorization process [Preferred]
• Medical terminology and/or coding skills [Preferred]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• High School Diploma or Equiv Required

Work Experience:

• 1+ year minimum relevant communications center experience [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Emergency Medical Tech Cert (EMT) [Preferred]
• Licensed Paramedic (PARA) [Preferred]
• Driver's License (DL) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.23 - $30.77

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.