Flight EMS Dispatch Communications Specialist - Days

adventhealth; Wesley Chapel (FL); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

Career Development

Well-being Resources

Mental Health Resources

Job summary

AdventHealth in Wesley Chapel, FL, seeks a Full-time EMS Dispatch Communications Center Operator. You will update unit statuses, handle high-stress calls, enter patient data into CAD, and coordinate resources for transport from a fast-paced center.

The role requires a high school diploma or equivalent, 1+ year of dispatch experience, and EMT or Paramedic credentials preferred. Day shift, benefits from day one, and a strong team environment offered.

Qualifications

• Proficient verbal and written communication skills (Required).
• Proficient in computer database skills (Required).
• Proficient in real-time documentation in electronic format (Required).
• Knowledge of AH policies, procedures, and protocols (Required).
• Advanced computer skills (Required).
• Utilizes electronic resources to maintain throughput across AdventHealth facilities (Required).
• Critical-thinking and problem-solving ability (Required).
• Ability to function in a fast-paced, stressful environment (Required).
• Ability to accept constructive feedback and engage in self-evaluation (Required).
• Ability to establish cooperative working relationships (Required).
• Understanding of Health Insurance Authorization process (Preferred).
• Medical terminology and/or coding skills (Preferred).

Responsibilities

• Updates the status of field units and aircraft, ensuring compliance and timely transport.
• Promptly answers incoming calls and logs details into CAD system.
• Coordinates with Dispatch Supervisor to determine resources for transport.
• Relays patient updates to supervisors, medical control, and facilities.
• Manages high-stress calls from physicians and hospital staff.
• Maintains proficiency with all systems and equipment in the communications center.
• Assists in training and mentoring new employees and participates in staff meetings.

Skills

Communication

Database skills

Documentation

AH policies

Advanced IT skills

EMS terminology

Critical thinking

Stress tolerance

Teamwork

Feedback openness

Education

High School diploma or equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2600 BRUCE B DOWNS BLVD

City:

WESLEY CHAPEL

State:

Florida

Postal Code:

33544

Job Description:

• Schedule: 6 am -6:30 pm 2on 2 off/3 on 2 off/ 2 on 3 off
• Must have previous Flight Following experience
• CFC (Certified Flight Communicator) Preferred
• 1 year minimum of Medical Dispatch experience

Updates the status of field units and aircraft, ensuring compliance and timely transport. Other duties as assigned. Promptly answers incoming calls, collects pertinent information, and enters required details into the Computer Aided Dispatch (CAD) System. Completes the CAD log with patient demographics and time-stamped events to ensure accurate documentation and adherence to department protocols. Coordinates with Dispatch Supervisor to determine appropriate resources for transport. Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician. Manages high-stress phone calls from physicians and hospital staff. Utilizes all systems and equipment proficiently in the communications center. Assists in training and mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes. Supports EMS Dispatch Communications Center functions and needs. Monitors all radio traffic while listening for pre-alerts to incoming calls, alerting units, and promptly updating the status of units.

Knowledge, Skills, and Abilities:

• Proficient verbal and written communication skills [Required]
• Proficient in computer database skills [Required]
• Proficient in real-time documentation in electronic format [Required]
• Knowledge of AH policies, procedures, and protocols [Required]
• Advanced computer skills [Required]
• Utilizes all electronic foundational resources and tools to efficiently maintain throughput process across AdventHealth and sending/receiving facilities [Required]
• Critical-thinking and problem-solving ability [Required]
• Ability to function in a fast-paced, stressful environment [Required]
• Ability to engage in self-evaluation about performance and professional growth [Required]
• Ability to accept constructive feedback regarding work performance [Required]
• Ability to establish and maintain cooperative working relationships with others contacted during work [Required]
• Understanding of Health Insurance Authorization process [Preferred]
• Medical terminology and/or coding skills [Preferred]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• High School Diploma or Equiv Required

Work Experience:

• 1+ year minimum relevant communications center experience [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Emergency Medical Tech Cert (EMT) [Preferred]
• Licensed Paramedic (PARA) [Preferred]
• Driver's License (DL) [Preferred]

Physical Requirements:
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

Pay Range: $19.23 - $30.77

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.