Flight Dispatcher EMS Full Time Nights

1103 Team Member Services; Wesley Chapel (FL); On-site; USD 2,675,000 - 4,280,000; Full time

Benefits offered by this job

Benefits from Day One

403(b) Retirement Plan

Parental Leave

Job summary

AdventHealth is seeking a disciplined dispatcher to update field unit statuses and coordinate transport. You will answer calls, collect patient data, and ensure accurate CAD logs while interfacing with supervisors, medical control, and facilities.

Ideal candidates have strong communication, rapid problem-solving, and the ability to thrive in high-pressure environments, with preferred EMT/paramedic credentials and Florida background checks.

Qualifications

• Proficient verbal and written communication.
• Proficient computer/database skills.
• Real-time documentation in electronic format.
• Knowledge of AH policies, procedures, and protocols.
• Advanced computer skills.
• Utilizes all electronic resources to maintain throughput.
• Critical-thinking and problem-solving ability.
• Ability to function in a fast-paced, stressful environment.
• Ability to accept constructive feedback.
• Ability to establish cooperative relationships.

Responsibilities

• Updates the status of field units and aircraft, ensuring compliance and timely transport.
• Promptly answers incoming calls, collects pertinent information, and enters required details into the CAD system.
• Coordinates with Dispatch Supervisor to determine resources for transport.
• Relays patient updates to supervisors, medical control, transport teams, facilities, and physicians.
• Manages high-stress calls from physicians and hospital staff.
• Assists in training and mentoring new employees and maintains knowledge of operational processes.
• Monitors radio traffic and updates unit status accordingly.

Skills

Communication skills

Computer skills

Real-time documentation

Policy knowledge

Advanced computer skills

Throughput optimization

Critical thinking

Teamwork

Feedback receptiveness

Interpersonal relationships

Education

High School Diploma or Equiv

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Night (United States of America) Address: 2600 BRUCE B DOWNS BLVD City: WESLEY CHAPEL State: Florida Postal Code: 33544

Job Description

Updates the status of field units and aircraft, ensuring compliance and timely transport. Other duties as assigned. Promptly answers incoming calls, collects pertinent information, and enters required details into the Computer Aided Dispatch (CAD) System. Completes the CAD log with patient demographics and time-stamped events to ensure accurate documentation and adherence to department protocols. Coordinates with Dispatch Supervisor to determine appropriate resources for transport. Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician. Manages high-stress phone calls from physicians and hospital staff. Utilizes all systems and equipment proficiently in the communications center. Assists in training and mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes. Supports EMS Dispatch Communications Center functions and needs. Monitors all radio traffic while listening for pre-alerts to incoming calls, alerting units, and promptly updating the status of units.

Knowledge, Skills, and Abilities

• Proficient verbal and written communication skills [Required]
• Proficient in computer database skills [Required]
• Proficient in real-time documentation in electronic format [Required]
• Knowledge of AH policies, procedures, and protocols [Required]
• Advanced computer skills [Required]
• Utilizes all electronic foundational resources and tools to efficiently maintain throughput process across AdventHealth and sending/receiving facilities [Required]
• Critical-thinking and problem-solving ability [Required]
• Ability to function in a fast-paced, stressful environment [Required]
• Ability to engage in self-evaluation about performance and professional growth [Required]
• Ability to accept constructive feedback regarding work performance [Required]
• Ability to establish and maintain cooperative working relationships with others contacted during work [Required]
• Understanding of Health Insurance Authorization process [Preferred]
• Medical terminology and/or coding skills [Preferred]

Education

• High School Grad or Equiv [Required]

Field of Study

• High School Diploma or Equiv Required

Required Work Experience

• 1+ year minimum relevant communications center experience [Preferred]

Additional Information

• N/A

Licenses and Certifications

• Emergency Medical Tech Cert (EMT) [Preferred]
• Licensed Paramedic (PARA) [Preferred]
• Driver's License (DL) [Preferred]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.42 - $31.07

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.