Flight and Experience Coordinator

Southern Airways Corporation; Addison (TX); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Travel Discounts

Job summary

Surf Air Mobility is hiring a Flight Operations & Experience Coordinator (OPEX) for Surf On Demand. The role supports day-to-day execution of private charter flights, working with clients, operators, and sales teams to ensure flawless service across multiple time zones.

It is an in-office, full-time hourly position based in Addison, TX or Hawthorne, LA. Responsibilities include monitoring flights, coordinating with operators, updating itineraries, handling passenger details, arranging catering

Qualifications

• 1+ year experience in private aviation, flight operations, charter coordination, or high-touch travel services
• Strong organizational skills and exceptional attention to detail
• Professional communication skills with clients, operators, and internal teams
• Ability to perform in a fast-paced, live-operations environment
• Strong problem-solving skills and customer-first mindset
• Familiarity with charter operations, aircraft categories, and operator workflows
• Experience using flight tracking tools and CRM systems

Responsibilities

• Monitor active flights and coordinate with aircraft operators during trip execution
• Proactively identify and resolve delays, disruptions, or operational issues
• Manage real-time changes to schedules, routing, and passenger details
• Serve as the primary post-booking client contact and communicate flight updates
• Deliver a high-touch, premium experience aligned with aviation standards
• Collect and verify passenger information and ensure accurate transmission to operators
• Prepare, finalize, and distribute detailed flight itineraries
• Arrange in-flight catering, ground transport, and special service requests
• Maintain CRM and operational records and support sales teams as needed

Skills

Flight operations

Customer service

Communication skills

CRM systems

Multi-tasking

Tools

Flight tracking tools

Job description

Flight Operations & Experience Coordinator (OPEX) Surf On Demand (A Surf Mobility Company – NYSE: SRFM)Location: In-office (Addison, TX or Hawthorne Airport, Los Angeles)Type: Full-Time Hourly

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

About Surf On Demand

Surf On Demand is the private charter brokerage and private airline division of Surf Mobility, a publicly traded aviation and mobility company (NYSE: SRFM). We support high-volume, time-sensitive private aviation operations for retail charter clients across all aircraft categories. Our operations team plays a critical role in delivering reliable execution and a premium end-to-end travel experience in a fast-paced, high-expectation environment.

The Role

The Flight Operations & Experience Coordinator (OPEX) is responsible for the day-to-day execution and client experience of private charter flights once trips are booked. This role sits at the center of flight operations, client communication, and service delivery, working closely with internal sales teams and aircraft operators to ensure flawless execution. This is a hands-on operational role requiring exceptional attention to detail, strong communication skills, and the ability to manage multiple live trips simultaneously. Coordinators must be proactive, calm under pressure, and deeply committed to protecting the client experience in real-time. This is a full-time, in-office role based in either Addison, Texas or Hawthorne Airport, Los Angeles, with availability required across multiple time zones based on flight activity.

Key Responsibilities

• Flight Operations and Monitoring
  • Monitor active flights and coordinate closely with aircraft operators throughout trip execution
  • Proactively identify and resolve delays, disruptions, or operational issues
  • Manage real-time changes to schedules, routing, and passenger details
• Client Communication and Experience
  • Serve as the primary point of contact for clients post-booking
  • Communicate flight updates, changes, and operational details clearly and promptly
  • Deliver a consistent, high-touch customer experience aligned with premium aviation standards
• Passenger and Trip Management
  • Collect, verify, and manage all passenger information including names, weights, birthdates, luggage, pets, and special requests
  • Ensure complete and accurate transmission of passenger and trip details to operators
  • Prepare, finalize, and distribute detailed flight itineraries
• Service Coordination
  • Arrange and confirm in-flight catering, ground transportation, and special service requests
  • Coordinate with vendors to ensure service quality and timing
• Internal Support and Execution
  • Support On-Demand Charter and Sales Teams with operational coordination and follow-up
  • Assist with aircraft sourcing and availability when required
  • Maintain accurate records in CRM and operational systems

Qualifications

• 1+ year experience in private aviation, flight operations, charter coordination, or high-touch travel services
• Strong organizational skills and exceptional attention to detail
• Professional communication skills with clients, operators, and internal teams
• Ability to perform in a fast-paced, live-operations environment
• Strong problem-solving skills and customer-first mindset
• Familiarity with charter operations, aircraft categories, and operator workflows
• Experience using flight tracking tools and CRM systems

Who You Are

• Operationally disciplined and detail-oriented
• Calm and decisive under pressure
• Service-driven with high standards for execution
• Comfortable managing multiple trips at once
• Motivated by accountability, teamwork, and precision

Why Surf On Demand

• Direct involvement in live private aviation operations
• Critical role protecting client experience and trip success
• In-office team environment at major aviation hubs
• Backed by a public company with long-term scale and stability
• Fast-paced culture for operators who take pride in execution

Miscellaneous Requirements:

• Valid driver’s license and reliable transportation.
• Is at least 18 years of age and has authorization to work in the United States.
• Computer, office equipment, phone skills.
• Ability to read, write and speak English effectively. Ability to work within a 24/7 operation including holidays and weekends. Weekends will be required.
• Ability to pass 10-year background check and pre-employment drug screen as required by company and/or airline regulations.
• Authorized to work in the U.S. per the Immigration Act of 1986.
• Physical requirements: Must have sufficient vision and ability to safely perform the essential functions of the position in a normal office environment. Must be able to communicate through verbal, written and electronic means. Must be able to access filing cabinets, drawers, and shelves of varying height. Must be able to move up to 25 pounds on an infrequent basis.

Benefits:

• Competitive Salary: Attractive compensation package based on experience.
• Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
• Retirement Plans: Employees can enroll in our company’s 401(k) plan.
• Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.
• Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including: Flight tickets at significant discount, employee and family members can fly our planes (standby space available)Discounts on hotels and resortsCar rentals at reduced ratesDiscounted cruises

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender. Equal Opportunity Employer, including disability/protected veteransPI287725674