Seasonal Part-Time Customer Service Agent

Southern Airways Corporation; Reynoldsville (Jefferson County); Vor Ort; USD 12.000 - 21.000; Teilzeit

Benefits dieser Stelle

Health insurance after 30 days

401(k) plan

Paid time off

Travel discounts

Zusammenfassung

Surf Air Mobility is seeking a Seasonal Part-Time Customer Service Agent in Reynoldsville, PA. You will greet passengers, check in travelers, and assist with baggage and seating while ensuring safety and regulatory compliance at airport stations.

The role requires strong communication, professionalism, and the ability to operate 24/7 in a fast-paced environment. Training and optional benefits are provided for a dynamic, customer-focused team.

Qualifikationen

• High school diploma or equivalent.
• May require valid driver’s license and reliable transportation.
• Computer skills – ability to learn reservation and phone systems, proficient with a PC
• Basic math abilities
• Ability to work within a 24/7 operation including holidays.
• Ability to pass 10-year background check and pre-employment drug screen
• At least 18 years of age
• Authorized to work in the U.S. per the Immigration Act of 1986

Aufgaben

• Ensure FAA, Airline and airport regulations are followed.
• Create and modify reservations.
• Check in passengers and load/unload luggage.
• Handle luggage weights up to 70 lbs and monitor size/weight.
• Provide information on arrivals/departures and seating.
• Process credit card payments.
• Direct aircraft parking and ramp operations.
• Maintain work area and equipment.
• Deliver excellent customer service and adapt to situations.

Kenntnisse

Excellent written and verbal comms

English proficiency

Professional appearance

Learn contract of carriage

Courteous interactions

Passenger interactions

Maintain composure

Detail-oriented

Ausbildung

High school diploma

Valid driver’s license

PC proficiency

Basic math abilities

24/7 operation availability

Background check & drug screen

18+ years old

Authorized to work in U.S.

Tools

Reservation software

PC proficiency

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Seasonal Part-Time Customer Service Agent

Seasonal Clerical Reynoldsville, PA, US

2 days ago Requisition ID: 1906

Salary: $15.00 Annually

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.

KEY RESPONSIBILITIES

• Ensuring FAA, Airline and airport regulations are followed
• Enforcing safety/security measures and protecting sensitive zones
• Creating and modifying reservations
• Checking in passengers; safely loading and unloading passengers
• Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
• Reviewing baggage tags for accuracy
• Calculating Weight/Balance and assigning seats in the plane accordingly.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
• Making announcements over a public address system
• Processing credit card payments
• Directing aircraft parking and dispatch on the ramp
• After additional training, towing aircraft to proper parking positions on the ramp
• Maintaining work area and mechanical equipment in proper order
• Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable.
• Any other duties as assigned

REQUIREMENTS

Knowledge, Skills & Abilities:

• Excellent written and verbal communication skills
• Able to read, write and speak English effectively
• Able to maintain eye contact when speaking with customers
• Professional in appearance and manner
• Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
• Courteous in all interactions
• May be required to drive a company vehicle
• Able to interact effectively with passengers, co-workers and management
• Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Ability to diffuse stressful situations
• Detail-oriented and self-motivated

QUALIFICATIONS

Education:

• High school diploma or equivalent
• May require valid driver’s license and reliable transportation
• Computer skills – ability to learn reservation and phone systems, proficient with a PC
• Basic math abilities
• Ability to work within a 24/7 operation including holidays
• Ability to pass 10-year background check and pre-employment drug screen
• At least 18 years of age
• Authorized to work in the U.S. per the Immigration Act of 1986

Work Experience:

• Prefer at least 1 year of prior customer service experience

Mental Requirements:

Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.
Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical requirements:

• Must have sufficient vision and ability to safely perform the essential functions of the position.
  Activity Approximate % of Time
  Sitting: 5
  Standing: 70
  Walking: 25
  100%
  Machines and Equipment Used:
  Machines, Equipment, Tools
  Approximate % of Time
• Varied: 100%
  Degree of Hand Eye Coordination Required:
  Computer: Varies
  Phone: Varies
  Photocopier, fax machine: Varies
• Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5%
• Competitive Salary: Attractive compensation package based on experience.
• Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
• Retirement Plans: Employees can enroll in our company’s 401(k) plan.
• Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.
• Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
• Flight tickets atsignificant discount, employee and family members can fly our planes (standby space available)
• Discounts on hotels and resorts
• Car rentals at reduced rates
• Discounted cruises

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Surf Air Mobility participates in E-Verify.