FlexPLM Business Analyst

ITC Infotech; El Segundo (CA); On-site; USD 123,000 - 139,000; Full time

Job summary

ITC Infotech, based in the United States with a focus on the Americas, is hiring a Senior Business Analyst for FlexPLM-led PLM initiatives in retail.

The role centers on requirements elicitation, process mapping, and functional specification development across PLM platforms for fashion and apparel contexts.

Qualifications

• 10+ years of business analysis experience in large enterprise retail PLM implementations across brands/regions, with platforms such as FlexPLM, Centric, or Lectra.
• Hands-on experience managing hundreds of retail requirements with end-to-end traceability.
• Proven ability to create clear functional specifications and acceptance criteria for build/testing teams.
• Experience leading requirements workshops and driving decisions to closure.
• Knowledge of PLM and BOM concepts and translating business needs into platform specifications.

Responsibilities

• Lead requirements workshops with brand teams and implementation tracks, documenting decisions and open items.
• Manage requirements, priorities, acceptance criteria and end-to-end traceability across design, build, testing and release.
• Convert approved requirements into functional specifications for FlexPLM, Windchill, or ThingWorx.
• Define clear acceptance criteria for build/testing and support UAT.
• Assist data-migration mapping and legacy data requirements with business rules.

Skills

Retail PLM

Requirements Traceability

Functional Specifications

Stakeholder Facilitation

PLM and BOM Concepts

Tools

FlexPLM

Centric

Lectra

Bamboo Rose

Job description

ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders. This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a strong Customer Focus; Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation.

ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million+ annually, with its EBIT improving from 8% to over 18%.

With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%. Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others.

Business Analyst (FlexPLM)

Role Overview

The FlexPLM Business Analyst leads requirements elicitation, business-process mapping, functional analysis, and acceptance definition for PLM across retail, apparel, and fashion operations. The role supports platform configuration by translating approved business requirements into functional specifications and working with technical teams. This hybrid position is split evenly between on-site stakeholder collaboration and remote delivery responsibilities.

Key Responsibilities:

• Workshop Facilitation and Stakeholder Engagement
• Plan and lead requirements elicitation and validation workshops with business-track owners across brands and implementation tracks, documenting decisions, open items, shared requirements, and cross-track dependencies.
• Requirements Analysis and Traceability
• Manage requirements, status, priorities, acceptance criteria, and end-to-end traceability across solution design, backlog refinement, build, testing, and release, working with the Project Manager, Scrum Master, product owners, and delivery teams to maintain readiness across implementation tracks.
• Functional Specifications and Solution Design Support
• Convert approved requirements into functional specifications for FlexPLM, Windchill, or ThingWorx.
• Document current-state and future-state business processes and identify the gaps between them.
• Support configuration and design decisions by defining clear acceptance criteria for successful build and testing.
• UAT and Data Migration Support
• Help business teams develop UAT test cases and acceptance criteria, and support business-track owners during UAT execution.
• Support business-side source-to-target data mapping when requirements involve legacy data, including attribute definitions, business rules, and exceptions.

Key Performance Indicators:

• Requirements Readiness: Baseline 95% of planned requirements by the agreed milestone.
• Traceability: Maintain 100% traceability through design, build, testing, and release.
• Decision Closure: Resolve or expedite 90% of open requirement items by their due dates.
• Acceptance-Criteria Coverage: Define acceptance criteria for 95% of requirements entering build.
• UAT Quality: Keep requirement-related UAT defect leakage at or below 5% of executed test cases.
• Data-Migration Readiness: Complete approved source-to-target mappings by the planned milestone.

Required Qualifications:

• Retail PLM and Multi-Track Delivery Experience: 10+ years of business analysis experience supporting large enterprise retail PLM implementations across multiple brands, business tracks, regions, or rollout waves, using platforms such as FlexPLM, Centric, or Lectra; FlexPLM experience is preferred.
• Requirements Traceability: Hands-on experience managing hundreds of retail requirements with end-to-end traceability, including organizing and managing unstructured requirement lists.
• Functional Specifications: Proven ability to create clear, actionable functional specifications and acceptance criteria for building and testing teams.
• Stakeholder Facilitation: Experience leading requirements workshops, resolving stakeholder disagreements, and driving decisions to closure.
• PLM and BOM Expertise: Working knowledge of core PLM and BOM concepts, including bill of materials structures, product data lifecycles, and product and specification attribute management, with the ability to translate business needs into platform-appropriate specifications.

Preferred Qualifications:

• Experience with FlexPLM, Windchill, ThingWorx, or a comparable PLM platform, such as Centric, Lectra, or Bamboo Rose, in a retail, CPG, or consumer products environment.
• Experience supporting UAT execution and/or data migration mapping, along with requirements analysis.
• Experience with phased, multi-brand or multi-cluster rollouts in which requirements evolve across successive waves rather than a single go live.

Please note:

• The Customer is based out of El Segundo, Los Angeles, California and hence this is the preferred location for hiring.
• Second preference – Candidate can be based out of PST time zone and should be willing to travel 50%

Work Location:

Remote within the U.S. Candidates must be authorized to work in the United States and reside in a U.S. state where the company is authorized to employ staff.

The base salary range for this position is $123,380- $139,235 annually. Actual compensation will depend on factors including skills, experience, location, and business needs. In addition to base salary, this position would have comprehensive benefits & 401K with employer match.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women