Flexible Weekend & Early-Shift Shopper for Online Orders

Whole Foods Market, Inc; Pittsburgh (Allegheny County); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Team member perks

Job summary

Whole Foods Market, Inc. is seeking a friendly In-Store Shopper to support and prepare customer orders for delivery or pickup. You’ll shop throughout the store for everyday goods and work on the Customer Service & E-Commerce teams.

Flexible weekend availability and ability to work nights, weekends and holidays are preferred. Shoppers use handheld devices to fulfill online orders with accuracy and urgency, while maintaining product knowledge and excellent service.

Qualifications

• Strong customer service, hospitality and problem-solving skills.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to work in high demand / peak hours.
• Willingness and ability to cross-train to support other teams and tasks.
• Adaptability to learn new technology-driven solutions.
• Thrive in a fast-paced retail environment.
• Clear communication and team collaboration skills.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices.
• Ensure product and order accuracy through meticulous verification and quality control processes.
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with government regulations such as age verification requirements for restricted items.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of product and promotional events.
• Maintain a positive work environment.
• Communicate clearly, collaboratively and courteously.
• Attend all meetings assigned by Leadership, including daily huddles.
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology.
• Maintains operational standards including safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Performs other duties as assigned by store or company leadership.

Skills

Customer service

Multi-tasking

Flexible availability

Peak-hour readiness

Cross-training

Technology-driven solutions

Team collaboration

Clear communication

Education

High school diploma or equivalent

Job description

Whole Foods Market, Inc. is seeking a friendly In-Store Shopper to support and prepare customer orders for delivery or pickup. You’ll shop throughout the store for everyday goods and work on the Customer Service & E-Commerce teams.

Flexible weekend availability and ability to work nights, weekends and holidays are preferred. Shoppers use handheld devices to fulfill online orders with accuracy and urgency, while maintaining product knowledge and excellent service.