Online Order Shopper – Flexible Weekend Shifts

Whole Foods Market; San Rafael (CA); On-site; USD 28,000 - 35,000; Part time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market is seeking a friendly In-Store Shopper to prepare customer orders for delivery or pickup, including groceries, produce, meats, dairy, and more. The role requires availability for weekends and peak periods, with shifts typically 4-8 hours and varied start times.

You will support online orders and work on the Customer Service & E-Commerce teams to ensure accuracy and great customer experiences.

Qualifications

• Strong customer service, hospitality and problem-solving skills.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to work in high demand / peak hours.
• Cross-train to support other teams and tasks.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices.
• Ensure product and order accuracy through meticulous verification and quality control processes.
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with government regulations such as age verification requirements for restricted items.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of product and promotional events.
• Maintain a positive work environment.
• Communicate clearly, collaboratively and courteously.
• Attend all meetings assigned by Leadership, including daily huddles.
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology.
• Maintains operational standards including but not limited to safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Performs other duties as assigned by store or company leadership.

Skills

Customer service

Hospitality

Problem-solving

Detail-oriented

Multi-tasking

Flexibility

Communication

Education

High school diploma or equivalent

Job description

Whole Foods Market is seeking a friendly In-Store Shopper to prepare customer orders for delivery or pickup, including groceries, produce, meats, dairy, and more. The role requires availability for weekends and peak periods, with shifts typically 4-8 hours and varied start times.

You will support online orders and work on the Customer Service & E-Commerce teams to ensure accuracy and great customer experiences.