Flexible-Schedule Part-Time Member Service Specialist

Financial Partners Credit Union; South San Francisco (CA); On-site; USD 28,000 - 34,000; Part time

Job summary

Financial Partners Credit Union in South San Francisco is seeking a Member Service Officer to deliver exceptional customer service and branch support. This part-time role focuses on helping members with inquiries, applications, and transactions while maintaining CRM records in a compliant manner.

The ideal candidate will have a high school diploma, strong communication skills, basic computer proficiency, and the ability to work with diverse member populations.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or member relations.
• Strong communication skills, both verbal and written.
• Basic computer proficiency, including CRM software.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Respond promptly and professionally to member inquiries via phone, email, and in-person interactions.
• Assist members with account management, including processing applications, updates, and transactions.
• Identify and resolve member concerns or complaints by coordinating with relevant departments.
• Maintain accurate and detailed records of member interactions and transactions in the database.
• Provide members with information about products, services, policies, and procedures to support informed decision-making.
• Support outreach efforts to educate members about new offerings and benefits.
• Collaborate with team members to improve service delivery and member satisfaction.
• Adhere to compliance and regulatory requirements in all member interactions.

Skills

Communication skills

Customer service

Problem solving

Attention to detail

Interpersonal skills

Bilingual abilities

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Business or related field

Tools

CRM software

Microsoft Office Suite

Job description

Financial Partners Credit Union in South San Francisco is seeking a Member Service Officer to deliver exceptional customer service and branch support. This part-time role focuses on helping members with inquiries, applications, and transactions while maintaining CRM records in a compliant manner.

The ideal candidate will have a high school diploma, strong communication skills, basic computer proficiency, and the ability to work with diverse member populations.