Flexible Schedule Member Experience & Growth Associate

Crunch Fitness - Fit Fusion, LLC; Fort Walton Beach (FL); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking a dedicated Member Service Representative to greet members, drive engagement, and support membership sales at our Fort Walton Beach location. You will play a pivotal role in delivering a welcoming, high-energy member experience and promoting club amenities.

As part of pre-opening activities, you will educate prospects about memberships and fitness services while supporting presale goals and community presence.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests according to procedures, resolving check‑in alerts.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in club facilities, services, programs, and hours of operation.
• Maintains a clean and organized work area.
• Navigate front desk stations including check‑in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Skills

Customer service

Communication skills

Reading & writing skills

Education

CPR/AED certification

Job description

Crunch Fitness - Fit Fusion, LLC is seeking a dedicated Member Service Representative to greet members, drive engagement, and support membership sales at our Fort Walton Beach location. You will play a pivotal role in delivering a welcoming, high-energy member experience and promoting club amenities.

As part of pre-opening activities, you will educate prospects about memberships and fitness services while supporting presale goals and community presence.