Flexible Retail Operations Leader

David's Bridal; Pineville (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Get Paid Early! (Dayforce Wallet)

Referral Incentive Program

Generous Dream Maker Discount After 1/

Vision Care

Supplemental Insurances- Critical Illn

401K Program

Discounts for Identity TheftProtection

Discounts for Home and Auto Insurance

Discounts for Mobile

MetLife Hyatt Legal Plans

Pet Insurance

Job summary

David’s Bridal is seeking an Operations Supervisor to lead a high-performing team and deliver outstanding customer experiences in our Pineville, NC store. You will manage floor operations, coaching, and daily goals to drive sales and guest satisfaction.

You will build a strong bench, monitor workloads and payroll, and mentor Dream Makers to sustain a five-star service standard. This role emphasizes leadership, coaching, and hands-on store management.

Qualifications

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsibilities

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Skills

Leadership

Coaching

Customer focus

People management

Education

High School Diploma or degree

Tools

POS system experience

Job description

David’s Bridal is seeking an Operations Supervisor to lead a high-performing team and deliver outstanding customer experiences in our Pineville, NC store. You will manage floor operations, coaching, and daily goals to drive sales and guest satisfaction.

You will build a strong bench, monitor workloads and payroll, and mentor Dream Makers to sustain a five-star service standard. This role emphasizes leadership, coaching, and hands-on store management.