Flexible Part-Time Sales Associate - Customer Focus

Five Below; Chicopee, Northern (MA, KY); Hybrid; USD 21,000 - 25,000; Full time

Job summary

Five Below is seeking a part-time Sales Associate to greet customers, assist with product knowledge, and handle transactions with a focus on delivering outstanding service. You will help keep the floor stocked and drive sales through suggestive selling and promotions.

Responsibilities include resolving customer concerns, restocking, and communicating needs to management. The role requires a friendly, reliable team player who can adapt to a fast-paced retail environment in Massachusetts.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)
• Good communicator with the ability to engage with customers
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service excellence

Communication skills

Reliable and punctual

Cash handling experience

Job description

Five Below is seeking a part-time Sales Associate to greet customers, assist with product knowledge, and handle transactions with a focus on delivering outstanding service. You will help keep the floor stocked and drive sales through suggestive selling and promotions.

Responsibilities include resolving customer concerns, restocking, and communicating needs to management. The role requires a friendly, reliable team player who can adapt to a fast-paced retail environment in Massachusetts.