Flexible Hours: Customer Experience Chat Specialist

Jobs for Humanity

Raleigh (NC)

On-site

USD 35,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

competitive salaries

comprehensive health and dental保险

generous paid vacation

flexible work arrangements

retirement savings plans

professional development opportunities

paid certifications

modern IT equipment

performance bonuses

family support benefits

excellent career advancement机会

Job summary

FMI Corporation is seeking a Live Chat Support Representative to assist customers via online chat, answering questions and guiding them to solutions. You will provide accurate information and help resolve concerns while maintaining positive client relationships.

The role emphasizes strong communication, record-keeping, and a commitment to customer satisfaction, with several benefits and flexible work arrangements noted in the company information.

Qualifications

Basic computer and typing skills are required.
Patience and attention to detail are essential.
Strong problem-solving abilities are needed.
Ability to work independently and as part of a team.

Responsibilities

Respond to customer inquiries through live chat.
Provide information about the company's services.
Assist customers with questions and concerns.
Resolve issues professionally and promptly.
Maintain accurate records of customer interactions.
Ensure customer satisfaction through clear and polite communication.

Skills

Basic computer skills

Typing skills

Patience and attention to detail

Problem-solving abilities

Teamwork and independence

Job description

The role emphasizes strong communication, record-keeping, and a commitment to customer satisfaction, with several benefits and flexible work arrangements noted in the company information.

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