Live chat Support

Jobs for Humanity; Raleigh (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

competitive salaries

comprehensive health and dental保险

generous paid vacation

flexible work arrangements

retirement savings plans

professional development opportunities

paid certifications

modern IT equipment

performance bonuses

family support benefits

excellent career advancement机会

Job summary

FMI Corporation is seeking a Live Chat Support Representative to assist customers via online chat, answering questions and guiding them to solutions. You will provide accurate information and help resolve concerns while maintaining positive client relationships.

The role emphasizes strong communication, record-keeping, and a commitment to customer satisfaction, with several benefits and flexible work arrangements noted in the company information.

Qualifications

• Basic computer and typing skills are required.
• Patience and attention to detail are essential.
• Strong problem-solving abilities are needed.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries through live chat.
• Provide information about the company's services.
• Assist customers with questions and concerns.
• Resolve issues professionally and promptly.
• Maintain accurate records of customer interactions.
• Ensure customer satisfaction through clear and polite communication.

Skills

Basic computer skills

Typing skills

Patience and attention to detail

Problem-solving abilities

Teamwork and independence

Job description

FMI Corporation is a leading management consulting and investment banking firm specializing in the engineering, construction, infrastructure, and broader built environment industries. The company provides strategic advisory services, market research, leadership development, operational improvement, and financial advisory solutions to help organizations improve performance, achieve sustainable growth, and maximize business value. Through its industry expertise and investment banking capabilities, FMI supports businesses with mergers and acquisitions, ownership transitions, capital raising, and long-term strategic planning. FMI partners with construction companies and other industry stakeholders to navigate market challenges, strengthen operations, and build successful, sustainable businesses.

Job Description

As a Live Chat Support Representative at FMI Corporation, my role is to assist customers and clients through online chat by answering their questions, providing accurate information, and helping resolve their concerns. I aim to provide excellent customer service and maintain positive relationships with clients.

Key Responsibilities:

• Respond to customer inquiries through live chat.
• Provide information about the company's services.
• Assist customers with questions and concerns.
• Resolve issues professionally and promptly.
• Maintain accurate records of customer interactions.
• Ensure customer satisfaction through clear and polite communication.

Qualifications

Skills Required:

• Basic computer and typing skills.
• Patience and attention to detail.
• Problem-solving abilities.
• Ability to work independently and as part of a team.

Additional Information

FMI Corp. offers attractive perks and benefits, including

• competitive salaries
• comprehensive health and dental insurance
• generous paid vacation
• flexible work arrangements
• retirement savings plans
• professional development opportunities
• paid certifications
• modern IT equipment
• performance bonuses
• family support benefits
• excellent career advancement opportunities

promoting both financial security and a healthy work-life balance.