Flexible Hardware Sales & Customer Experience Pro

Carpenter Bros Hardware Do It Center; Ann Arbor (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Locally owned and operated

Career Advancement Opportunities

Employee discounts

Flexible schedule

Free uniforms

Training & development

Wellness resources

Job summary

Carpenter Bros Hardware Do It Center in Michigan is seeking a friendly Sales Associate to provide outstanding service and help customers with projects.

You will maintain a clean sales floor, assist on the phone, suggest add-on sales, manage quick loading, and support teamwork while continually learning about products.

This role emphasizes reliability, product knowledge, and a pro-active approach to customer needs in a local, community-focused hardware store.

Qualifications

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry.
• Knowledge of MS Word and PowerPoint.
• Strong math, reading, writing, and communication skills.

Responsibilities

• Provide excellent customer service by assisting customers in person and on the phone, answering questions, helping them find merchandise, and suggesting add-on sales.
• Create an inviting environment by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Notify customers of upcoming promotions and new products.
• Assist with loading products into customers' vehicles as needed.
• Merchandise products according to prescribed planograms and help maintain signage.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front products at the start and end of the shift, and as time permits.
• Help store staff with other tasks as needed.
• Be vigilant to identify shoplifters and follow store policy.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.
• Be able to cut keys for customers.

Skills

Customer service

Product knowledge

Organized

Sales techniques

POS systems

MS Word

PowerPoint

Communication skills

Job description

Carpenter Bros Hardware Do It Center in Michigan is seeking a friendly Sales Associate to provide outstanding service and help customers with projects.

You will maintain a clean sales floor, assist on the phone, suggest add-on sales, manage quick loading, and support teamwork while continually learning about products.

This role emphasizes reliability, product knowledge, and a pro-active approach to customer needs in a local, community-focused hardware store.