Flexible Contract Customer Success Specialist

Ambrook; United States; Remote; USD 34,000 - 55,000; Part time

Job summary

Ambrook helps American family-run businesses become more profitable and resilient. We’re rebuilding the financial infrastructure for operators who rely on clear accounting, banking, and spending data.

The Customer Success Specialist role is a contract position (20-40 hours/week) with some evenings and weekends. You’ll guide customers, onboard them, and relay insights back to product and support teams to improve the Ambrook experience.

Qualifications

• Strong bookkeeping or accounting background and ability to explain Balance Sheet, Profit & Loss, and cash flow.
• Clear, professional written and verbal communication; approachable with business owners.
• People person who enjoys helping customers succeed.
• Excellent attention to detail and careful problem solving.
• Comfortable with ambiguity and fast-moving environments.
• Available for a minimum of 20 hours/week on a contract basis, with occasional evenings/weekends.
• Bonus: You are an existing Ambrook customer with financial acumen.
• Bonus: Background in agriculture, construction, trucking, or related trades.

Responsibilities

• Represent Ambrook for customers in writing, on calls, and all interactions.
• Master the product to guide customers through setup, troubleshooting, and best practices.
• Learn agricultural bookkeeping and the farm finance ecosystem to meet operators' needs.
• Provide product feedback to product, design, and engineering teams to improve the customer experience.

Skills

Bookkeeping knowledge

Clear communication

People oriented

Attention to detail

Ambiguity tolerance

Availability 20h/wk

Ambrook customer

Industry experience in agriculture/trd

Job description

Ambrook helps American family-run businesses become more profitable and resilient. We’re rebuilding the financial infrastructure for operators who rely on clear accounting, banking, and spending data.

The Customer Success Specialist role is a contract position (20-40 hours/week) with some evenings and weekends. You’ll guide customers, onboard them, and relay insights back to product and support teams to improve the Ambrook experience.