Product Operations

Ambrook; New York, Northern (NY, KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Ambrook, a New York-based startup, is expanding its product operations team to scale the customer experience as our user base grows from 100 to 8,000 in 24 months.

You’ll own a slice of the customer experience, shipping small fixes, prototyping agentic workflows with customers, and building internal processes that scale. We value high agency, proactive problem solving, and ownership over a problem space.

Qualifications

• Strong customer empathy
• Ownership
• Systems thinking

Job description

Ambrook helps American family-run businesses become more profitable and resilient.

From volatile markets to climate shifts, independent operators face mounting pressure. While sustainable investments often yield the best long-term returns, they require financial clarity and capital that fragmented legacy systems can't provide.

We are rebuilding the financial infrastructure that real economy operators rely on. By replacing paperwork with modern tools for accounting, banking, and spending, Ambrook gives owners the data they need to prove viability to lenders and the next generation. We empower the stewards of land and labor to make confident investments in their future.

We're a Series B startup backed by Lachy Groom, Thrive Capital, Dylan Field, Thomson Reuters Ventures, Cameron Ventures, and leaders at Notion, Gusto, and Vercel. We're looking for team members to help us untangle the intersection of American industry, climate, and the economy.

The opportunity

The product operations team at Ambrook closes the gap between what the product does and what our customers experience. As we've grown our customer base from 100 to 8,000 in 24 months, we've written and re-written the playbook on how we serve our customers, what they need to be successful, and which parts of the product cause the most friction. We've partnered with product to test, iterate, and share feedback on how our customers use the product.

As we prepare for our next phase of growth, we're hiring a team of operators to help build the engine that can craft a scalable customer experience and that can find, derisk and launch new parts of the business. You'll own a slice of the customer experience, and use each interaction to find new ways to serve our customers and identify opportunities to better serve them. This means identifying and shipping small fixes yourself, prototyping agentic workflows with customers, or building internal processes that scale the team. The team is an incubator for new opportunities while solidifying the things we've proven work well.

This role gives the team a wide portfolio of projects. Operators will spend the first few months building and automating before identifying and owning entire parts of the business that scale. You'll get your hands dirty (literally) by building alongside customers, and selecting the opportunities that scale. While we're hiring individuals across multiple levels, we want folks that have high agency, are excited to proactively identify and solve problems, and value ownership over a problem space.

A successful operator has:

• Strong customer empathy: you care about the types of customers we serve and can build the kind of relationships that uncover unmet needs.
• Ownership: you can take projects from idea to completion independently by proactively finding gaps and closing them, pulling in the right team members to support.
• Systems thinking: you can piece together qualitative and quantitative data and contextualize